Merit Osasuyi Odia

MERIT OSASUYI ODIA NIGERIA | - -LinkedIn: https://www.linkedin.com/in/meritodia/ EXECUTIVE SUMMARY          Self-motivated; able to work efficiently under minimal supervision; goal driven and able to adapt to different environments and job demands and deliver within specified timelines. Able to work with multicultural and multidisciplinary teams to achieve corporate goals. Highly confidential and discreet with strong technical knowledge of office confidentiality strategies; strong knowledge of the standpoints of the Law on confidentiality breach. Excellent knowledge of office administration tools like Google Suite, Microsoft Office (Excel, PowerPoint and Word) and other organisation tools to help client stay organised. Strong business communication skills; able to draft official mails, proposals and verbally pitch for opportunities; possess excellent knowledge of formal English for B2B correspondence. Certification in Virtual Assistance with strong background training in assisting across multiple fields, including Law, Tech, Hospitality, Real Estate, Schedule Management and project management; Sales, Flight and hotel bookings Possess Law certificate with 3+years post-call experience. Over 5 years’ experience in office management, Client management, administration and project management Access to good 5g internet connection for remote work and steady alternative power source. WORK EXPERIENCE EXECUTIVE ASSISTANT (CHAIRMAN-OBO FOUNDATION) DECEMBER 2023 – PRESENT  Enhance executive productivity by managing a complex calendar, scheduling and monitoring tasks, prioritising events with different priority scales to reduce schedule oversaturation.  Assist in HR duties, recruit, interview, and hire, onboard, set up training for optimal employee efficiency.  Improved operational efficiency by overseeing payroll for 400 employees, ensuring maximum accuracy and reducing processing time by 15%  Steer business growth by managing operations during executive absence, resulting in improved efficiency and constantly generating six-figure MMR.  Strengthened legal compliance by successfully registering 3 businesses and maintaining 100% tax compliance and consequently addressing time wastage associated with legal sanctions.    Optimise travel management by planning and executing 24 trips so far, reducing travel expenses massively by applying alternatives and early booking through effective scheduling. Enhance communication and collaboration by producing detailed meeting minutes, increasing action item completion by and serving as communication link between management and employees. HOTELSUPERVISOR (ROSA LODGE) JUNE 2023-NOVEMBER 2023  Reviewed over 60 applications, conducted interviews for 20+ candidates for roles including Front Desk Officer, Chef, and Room Service, developing a streamlined point-scoring recruitment process to select 8 candidates within two weeks. Successfully onboarded 6 new hires within a month, resulting in a 60% productivity increase.  Boosted revenue by 30% through targeted market reactivation campaign, including email and SMS marketing, and a successful referral program, optimising customer success.  Enhanced customer experience through effective feedback channels and prompt responses to ensure customer retention and consequently revenue growth.  Managed the entire employee efficiently, resulting in low employee turnover rate, thereby increasing efficiency, customer satisfaction and occupancy rates.  Integrated and executed intervention plans to manage employee burnouts and reported directly to the directors of the organisation, increasing bottom-up and top-bottom communication.  Improved operational efficiency by implementing a robust hygiene and cleaniness regime, resulting in a over 40% increase in customer loyalty.  Streamlined operations by developing a Google Sheets-based data entry system, enhancing accuracy and efficiency. JUNIOR COUNSEL (GIWA-AMU& CO) MAY 2022- APRIL 2024  Optimised case management by implementing a new case management categorization system, increasing accessibility.  Enhanced case outcome through rigorous case management and operations, resulting in an 80% on-time appearance rate and three successful case resolutions.  Improved operational efficiency by managing a high volume of email correspondence with precision and timeliness.  Assisted with Legal research and documentation.  Managed high profile clients, maintaining maximum confidentiality and trust. EVENT PLANNER AND FLORIST (RURU WORLD) JUNE 2017-NOVEMBER 2022  Worked with a team of planners to draw up budget for events, recruit vendors and execute events.  Worked as a decorator, drawing up patterns and transforming them to real life designs.  Advocated recycling of materials and local sourcing to reduce costs of procurement and delays in supply chains.  Created multiple designs to suit different budgets and saved time for clients. SKILLS/ TOOLS  CRM (CUSTOMER RELATION MANAGEMENT) SKILLS Communication, Problem Solving, Active Listening, Empathy, Time Management  PROJECT MANAGEMENT SKILLS Leadership, Time Management, Team Building, Collaboration, Negotiation, Decision Making, Adaptability, Conflict Resolution, Emotional Intelligence, Networking  ADMINISTRATIVE/ MANAGEMENT SKILLS Organization, time management, attention to details, research, adaptability, confidentiality, discretion, strategic planning, adaptability, communication, team work, people skills  TOOLS Google Suite, Microsoft Office, Email Marketing/ Inbox Management, Prioritization Metrics, Project Tracker, Tripit, Asana, Monday.Com, Clickup, Calendly, Google Calendar, Doodle, Canva, Microsoft Design, Zoom. EDUCATION/ CERTIFICATION  UNIVERSITY OF BENIN – MAY 2014-JULY 2019 Bachelor of Law (LLB)  NIGERIAN LAW SCHOOL- Bachelor of Law (BL)  SKILL EDGE CONSULTANCY& CO CERTIFICATION- 2021 Customer Relation Management, Human Resource Management, Project Managemenent and Health and Safety Management  ASSOCIATE OF THE INSTITUTE OF CHARTERED MEDIATORS AND CONCILIATORS -2021  ALX VENTURES- 2024 Virtual Assistant