Merit Erhimefdafe

Merit Erhimedafe Customer Support - FCT, Abuja. SUMMARY Dedicated and experienced Customer Support Agent with over 3 years of exprience in delivering exceptional customer service and resolving inquiries efficiently. Skilled in handling queries, issues and interactions,via email,chat and calls. Addressing customer concerns and utilizing CRM software to document interactions. WORK EXPERIENCE IT Support/ Customer Support- Zenith Bank PLC, FCT,Abuja. - ● EDUCATION ● Higher National Diploma, ● Delta State Polytechnic Ogwashi-Uku ● 2019, Upper Credit ● National Youth Service Corp [NYSC] 2021. ● ● TECHNICAL SKILLS ● Microsoft Office ● Google Work Tools ● Customer service ● IT Support Skill ● Communication ● Problem-Solving ● Organizational Skill ● Attention to Details ● Team Player ● Time Management I provide assistance to customer via phone,email or in person explaining technical concepts in clear and understandable language I provide training and guidance to users on how to use hardware and software effectively. Serves customers[30-50] by resolving inquiries via emails,calls and chat box. Schedule appointments for sales representatives and customers Initiating outbound calls to customers for various purposes, such as sales,survey and accounts updates Routing calls to appropriate department or team members when necessary Identifying and resolving customer problems and complaints in a timely and effective manner. AWARDS 2024 Excellence Award I was awarded a certificate of achievement Of completing ALX virtual assistant skills. 2024 Excellence Award I was awarded a certificate of completion for IT Skills Training at Digital Witch.