Mericar Hernandez
Contact Info
Address:
Mobile No:
Email Address:
Skype id:
Age:
Nationality:
Marital Status:
Date of Birth:
Blk 15 lot 17 Phase 2 Job St. Emily Homes Cabantian, Davao City--mericar26
Personal Particulars
37
Filipino
Married
November 08, 1983
Educational Background
Highest Education
Level Field of Study:
University of Southeastern Philippines
Education Earning Units (21units)
June 2007-October 2007 (Completed)
Level Field of Study:
University of Southeastern Philippines
Bachelor of Science in Computer Science
June 2000-April 2004 (Graduated)
Work Experience
Gameology
Customer Service Representative
June 2018- February 2020
Responsibilities:
Used Zendesk for answering email and live chat
Task Damages, Refund , etc. to the right department using Asana
Call Courier for shipment concerns
Enter Losses, Tracking issues in Airtable
Distributed Website Corporation
Customer Service Representative/Product Planning Member
May 2011- June 2018
Responsibilities:
Answer/Make calls through Skype
Answer tickets using CRM - Vtiger
Test the website and report to developers if a fix is needed
Create Mockups for new feature requests from clients
Western Wats Philippines
Market Researcher
August 2008-May 2011
Responsibilities:
Outbound calls to US household and convince them to participate in political and brand
awareness surveys
Make sure calls are in great quality
Cyber City Teleservices Ltd.
Call Center Agent
June 2004 – October 2007
Responsibilities:
Assigned in the Billing Department of a Telephone Company (Vartec) to take billing inquiry calls
Assigned to Haband,Dr. Leonards, and Collections Etc. Catalog as a Customer Service
Representative and an Order taker
Assigned to a website company NextWeb as a CSR
Do Upsells for Catalog projects
References
Frank Zou
Gameology Purchasing & Executive Director-/--Maribel Micayabas
Distributed Website Corporation (rschooltoday) Team leader
Personal email:-Work email:-
