Merianne B. Gabiana

My name is Merianne Gabiana and I am an All-Star Amazon Virtual Assistant / Amazon Operations Manager.

I have been working with different clients in the past and handled multiple Amazon Seller central accounts for almost 3 years now.

Before Amazon, I was a Technical support / Customer service representative in Concentrix based in US for more than 2 years.

Skills:

CUSTOMER SERVICE MANAGER

• Email support
• Review management
• Negative feedback removal
• Handles AtoZ claims
• Returns requests management
• Confirming Shipment

ADD A PRODUCT/BULK UPLOAD LISTINGS (AMAZON/SHOPIFY)

One of my expertise is to add and upload bulk listings in a very short time frame. I can easily determine the issue when errors arise after upload and I am very familiar with AMAZON GUIDELINES or The AMAZON PRODUCT PAGE RULES.

CREATE VARIATIONS/MULTIPACKS

Creating Variations and Multipacks is one of my favorite tasks, My familiarity with errors/issues are the KEY for the successful upload.

REIMBURSEMENT

I always make sure I get REIMBURSED for MISSING UNITS from INBOUND SHIPMENT, MISPLACED INVENTORY, WAREHOUSE DAMAGED.

CREATE SHIPMENT

FAMILIARITY WITH FBA fees, I know how to create SHIPMENT PLAN and SHIPPING SETTINGS. I can easily TRACK SHIPMENT and do the RECONCILIATION.

INVENTORY MANAGEMENT

I can easily determine the ERRORS/ISSUES of the RESTRICTED PRODUCT under STRANDED INVENTORY. I exactly know how to address the issues. (Restricted from the Brand, Categories, Sub-category and Pesticide)

SUPPRESSED LISTINGS

I am very familiar with the Suppressed listings issues. My basic Knowledge in Photo Editing helps me make the suppressed listing activated or available for sale on Amazon. (NO IMAGE AVAILABLE, MISSING ATTRIBUTES, DUPLICATE LISTINGS)

ORDER FULFILLMENT

• fulfills orders on sources like Walmart, Bedbath and Beyond, Home Depot, Overstock, Sam's Club, Costco

INVENTORY MANAGEMENT

(DROPSHIPPING)

-Routine Check

-Uploading approved listings to Seller Central

QUALITY ANALYST

-Checking listings are not OOS or Low Inventory

-Checking listings BSR (Use Ranking Sheet)

-To ensure categories should be within 10%,

-To ensure listing are accurate

-To ensure listings are not Restricted brands/Infringement brands,

-To ensure listings are competitive

-Checking if the listings are Duplicate,NSS,Subcategory,Shipping restricted

SOCIAL MEDIA MARKETING/MANAGEMENT

-Content Creation

-Creating Graphics

-Video Editing

-Social Media Optimization

-Social Media Campaigns

-Social Media Advertising