Meriam Diaz

Meriam “Era” Diaz WORK EXPERIENCE PROFESSIONAL SKILLS Portfolio: https://drive.google.com/drive/folders/1WZeyn NmCVUFawHpDfUZ7HkXuQroMvwtX Skills: Operations & Stakeholder Management B2B & B2C Management Team Management, Coaching & Mentoring SOP Creation Decision Support to Management Department Communication & Coordination Project Management, Process Improvement Strategic Planning & Execution Vendor Management Admin and Executive Assistance Inbox & Calendar Management Client Success, Client Care and CSR Executive Thinking Partner Time Management & Prioritization Event Planning and Travel Itinerary SOFTWARE EXPERIENCE GSuites, Missive, MS Office, Asana, Salesforce, Wordpress, Trello, Notion, Calendly, Basecamp, Slack, Monday.com, Salesforce, Zendesk, Freshdesk, Zoom, MS Teams, G-Meet, Docusign, Survey Monkey, Appfolio, RateMyAgent, Zillow, LastPass, 1Password, Zapier, Canva, HubStaff, FollowUpBoss, Brivity, ClickUp, DropBox, JustCall, LeadSimple, ChatGPT, Fireflies.ai, Otter.ai, Claude AI, Ring Central,Grammarly, Pipedrive, Birdeye, Just Call, Panda Doc, Airtable, Go High Level, Wrike, Lucidchart CHIEF OF STAFF & SENIOR EA One Real Mortgage | August 2023 - August 2025 Event Planning, Crisis Resolution, Operations Management Email Management, C-Level Support, CRM & Vendor Mgmt RESIDENT CARE MANAGER Granite Student Living | July 2022 - July 2025 Client Care (Creating Work Orders, taking Inbound Call, making Outbound Call, responding to Google Reviews CHIEF OF OPERATIONS / CSM/ SENIOR EA Mike Collier Home Team | Sept. 2022 - September 2024 Operations & Stakeholder Management Admin and Executive Assistance Client Success, Client Care and CSR CHIEF OF STAFF & SENIOR EA Barista Hustle Tools | August 2023 - August 2024 B2B & B2C Operations Vendor Management CUSTOMER SERVICE MANAGER TTEC | February 2021 - June 2022 DoorDash US and Australia Delivery Phone, Email and Chat Support PROJECT MANAGER Beata Code Bhd. Ltd Malaysia | Nov. 2020 - Jan. 2021 Operations and Project Management Vendor & Stakeholder Management OPERATIONS MANAGER / HEAD OF OPS Lemon Lime Loop | November 2017 - November 2020 Senior Executive Assistant Customer Service Manager & Shopify Manager CUSTOMER CARE MANAGER Sun Life of Canada | February 2015 - February 2016 Phone, Email and Chat Support ACCOUNT MANAGER Robinsons Land Corporation | June 2014 - January 2015 Client Care, Admin Work, Marketing EDUCATION UNIVERSITY OF THE EAST- MANILA June 2010 - May 2014 BSBA Major in Financial Management REFERENCES Jeffrey Carpizo | Video Editor |-Marially Jane Platino | SMM |-Zea Aure Pastera | Bookkeeper |-