Mergielyn L. Alberto

MERGIELYN LAFORTEZA - ALBERTO Blk 01 Lot 67 Alder St. Ph. 1 Lancaster Res. Brgy. Alapan II-A Imus Cavite Mobile No- Email-add:- CAREER OBJECTIVE ----------------------------------------------------------------------------------------------------------------------------------To secure a business development position leveraging strong customer service and relationship building skills while utilizing over 14 years of business experience. ----------------------------------------------------------------------------------------------------------------------------------Work Experience: TSR - West Contact Services – alorica – Export Bank Plaza Chino Roces Ave. Cor. Gil Puyat Makati City Comcast ( U.S. base account ) June 22, 2015 – February 20, 2016 - Trouble shoot customers concern for Internet and Home Phone issues Responsible in billing inquiry Process payment and provide credit adjustment if necessary Offer and Up-sell other products and services CSR - Transcom Worldwide Inc. – Filinvest Bldg. Edsa Mandaluyong City Comcast ( U.S. base account ) February 4, 2013 – February 4, 2015 - Trouble shoot customers concern for Cable Tv and Internet issue Responsible in billing inquiry Process payment and provide credit adjustment if necessary Offer and Upsell other products and services CSR - Aegis People Support – Ayala Ave. Cor. Buendia Ave. Makati City Globe Postpaid Account (Platinum & Corporate Acct. Subscriber) February 07, 2011 – February 15, 2012 Responsible of handling customer's complaint Responsible for all types of inquiry especially billing concern and charges Responsible for account modification request. Philcopy Corporation – 793 J.P. Rizal Ave. Brgy. Valenzuela Makati City Customer Service Representative / Showroom Sales Executive February 13, 2006 – June 12, 2010 SM Mall of Asia Branch/Head Office (sales dept.) - Responsible for the clerical work & Cashiering such as; Issuing of Sales Invoice, Delivery Receipt, Official Receipt & Sales Order for the client - Handling telephone inquiries, walk-in inquiries & Customer Complaint - Responsible for the issuing of warranty certificate - Do the daily cycle count of stocks, monthly reports and cashiers report - Do the price quotation for the account executive Rustans Marketing Corporation- Buendia St. Makati City Fragrance Consultant July 19, 2004– July 10, 2005 - Responsible for customer satisfaction - Responsible for weekly inventory of stocks - Monitored daily sales and monthly quota People4People –Jaka Bldg. Ayala Ave. Makati City Standard Chartered Bank-Ayala Makati Encoder / Office Clerk July 30, 2002 – January 15, 2003 Responsible for encoding files, sending out of receiving mails, fax the account opening forms and 3 rd currency maturity to Account Services Dept. Preparing check booklet for released. Datascope Communication Phils. Inc. – P. Tamo Ext. Makati Data Encoder (Project hired ) January 7, 2002 – June 7, 2002 - Responsible for encoding of legal documents Positive Response Vision Inc. – Vito Cruz Ext. Makati City Telephone Operator June 26, 2000 – April 30, 2001 - Responsible for answering telephone inquiries, updating all customer to a new product and discounted items. - Segregate customer files in order. Phil. Educational Trust & Pension Plan Inc. (PET Plans) – Aguirre St. Legaspi Vill. Makati City September 1997 – April 2000 Collection & Conservation Clerk - Responsible for Checking and verify the payment of planholder and the computation if any. - Printing statement of account and send-out to planholders - Preparing of all fully-paid plans for audit and printing full payment certificates such as; Pension, Education and Memorial Plan Mobiline (Intouch Co.) – P. Tamo St. Makati City Telemarketer April 05, 1997 – August 15, 1997 - Responsible of processing of document such as incoming and outgoing. - Follow-up calls to client for their payment reservation - Responsible in giving report on the status of disbursement EDUCATIONAL BACKGROUND College Course Secondary Primary : Datamex Computer College : Computer Secretarial- : Makati High School- : Francisco Benitez Elementary School- Operating System and Software Familiarity Microsoft office, Power point, Excel etc. PERSONAL INFORMATION Nick Name Age Date of Birth Height Status Name of Husband No. of kids : : : : : : : Gie 38 yrs. Old September 07, 1978 5’4” Married None 2 ( girl 13. y/o & boy 8. yrs old ) CHARACTER TRAITS - Willing to undergo in training with minimal supervision Sociable and fast learner Consistent in achieving goal Conversant both in English and Tagalog CHARACTER REFERENCE Available upon request.