Merelyn Andaya
Email:-Skype: merelyn.andaya
Education
Bachelor of Science in Commerce
- Financial Management & Accounting
Colegio de Sta. Rita - 2006
Certification
Civil Service Examination - Professional Level
Work Experiences
Virtual Assistant (2014-present)
Data Analysis | Market Research | Data Entry |Bookkeeping
Tools: X2go client, NM remote server, Google Sheet & Powerpoint, Quickbooks
E-Commerce - Product Sourcing |Logistics | Social Media Manager|Content
Writing | Ad Posting | Email Marketing
Tools: Shopify, Oberlo, Dropified, Aliexpress, Mailchimp, Trello, Slack
Customer Email Support
Tools: Gmail, Zendesk
Continuous Improvement /Innovation Analyst
Accenture Inc (Network, Consulting and Operations) June 2013 – July 28, 2014
Part of a team that aims to improve the existing process. The team serves
as internal project consultant working together with the management.
(Immersed in Lean Six Sigma Green Belt project).
Contributed to the increase in the project’s customer satisfaction rate by
decreasing delivery time, standardizing work instruction and improving the
work quality.
Team Supervisor
Accenture Inc (Network, Consulting and Operations) June 2012 - May 2013
Responsible for providing quality and efficient customer service to
customers through the daily management of a team of up to 15 members.
This includes but not limited to motivating, recognizing/rewarding,
coaching/counseling, training and problem solving. Helps analyze staffing
requirement by monitoring member's output compared to the project
requirement.
Quality Assurance
Accenture Inc (Network, Consulting and Operations) Feb 2011 - May 2012
Screens email communications to make sure that information provided to
customers adhere to the standard requirements of both internal and
external stakeholders. Provides feedback to individual and/or team to
improve performance. Focuses on billing issues and bill reconciliation
Technical / Customer Support Specialist
Convergys former Etelecare Global Solutions 2008 -2011
Teletech 2006 - 2008
Provides solutions to various customer concerns over the phone and live
chat (general inquiries, billing and technical support).
Relevant Training
19-Feb-14
18-Feb-13
6-Aug-12
28-Jun-12
23-Mar-12
24-Feb-12
20-Jan-12
15-Dec-11
Driving Innovation Through Analytical Leadership for Supervisors
Discipline in the Workplace
Coaching in the Workplace (Local)
The People Developer Challenge
Project Management
Resource Management
Cost Management
Operation Management
Character/Work References
Michael Hansen
CEO Conjure Solutions-Hazel Charrise Galdo
Product Trainer - Accenture Inc-
Llana Lih Adrias
Quality Supervisor - Accenture Inc-
Wendell Dahab
Billing Research Supervisor - Accenture Inc-