Mercy Wanjiru

MERCY WANJIRU. Email address:-PERSONAL INFORMATION PHONE NO:- GENDER: FEMALE MARITAL STATUS: SINGLE LANGUAGE: ENGLISH & KISWAHILI PERSONAL PROFILE I am a self-motivated, hardworking, and ambitious young lady who works under minimal supervision. I have excellent customer relations skills and am a team player with the capacity of working under pressure. PERSONAL ATTRIBUTE First learner, diligent, hardworking, team player, excellent communication skills, well organized. My core value is integrity. OBJECTIVES • • • To secure a challenging position in a reputable organization to expand my learning, knowledge, and skills. To secure a responsible career opportunity to fully utilize my skills while making a significant contribution to the success of the company. To make use of my interpersonal skills to achieve the goals of a company that focus on customer satisfaction and customer experience. MISSION • To inspire and encourage everyone I interact with daily. • To serve as a leader by encouraging innovative ideas and forward-thinking so that our team can create technology solutions that will improve the lives of others. • To positively impact the lives of every person I encounter. JOB SKILLS • Service offering, organization skills, attention to instructions, and ability to contribute to a team. • Excellent interpersonal and networking skills. • Excellent written and oral communication skills in English. • • • • Active listening and problem-solving skills and great customer service skills. Ability to work independently and respond to feedback in a timely and professional manner. Ability to receive inbound and outbound calls. I have knowledge to use CRM system. EDUCATIONAL BACKGROUND From April 2018 to July 2018 went to Tec Skills Professional Institute to study computers and obtained a Certificate in computer studies. From 2014 to 2017 I went to Kalou Secondary School and attained a Kenya Certificate of Secondary Education. From 2006 to 2013 I went to Utumishi Primary School and attained a Kenya Certificate of Primary Education. JOB EXPERIENCE From July 2018 to Sep 2018, I assisted other students in studying computer packages. From December 2018 to June 2019, I worked at Jentech Cyber in Katarina town. My work was to assist customers with downloads, printing, scanning, attaching, and emailing documents. From August 2019 to October 2019 worked at Karatina town on kazi kwa vijana courtesy of the Nyeri County Government. From November 2020 to August 2021, I worked as a secretary/receptionist in a real estate firm called Fine Homes Real Estate in Gilgil town. My work was to greet and welcome clients, book meetings, screen phone calls, keep database and records From October 2021 to May 2023, I worked as a customer service/customer excellence agent with Jumia Kenya for better customer experience. My work was to receive a large volume of inbound and outbound calls and emails. Listening and answering customers' concerns, issues, and questions to the best of my ability and also helping them in placing and tracking their orders. Maintaining a positive attitude and calmly responding to customers' complaints. I also visited our vendor to know the challenges they were facing as well as doing audits of our riders making sure they were well groomed, in uniform, and in good behavior. From June November, I worked with Maxxis Kenya (Tireworld Limited). I worked as a customer service agent. My work entails receiving inbound calls, making outbound calls, handling social media and emails. As part of my job, I help customers with all their enquiries and complaints. Making sure they get quality customer service and a good experience with the company. I also gave quotations and also placing sales orders. HOBBIES Swimming Reading Novel Traveling REFEREES 1. Madam Thuo. Fine Homes Real Estates Tell:-. Juliet Wairimu Jentech Cyber Tell:-. Mrs. Catherine Jumia Kenya Tell:-.