Mercy Tijani

MERCY JESUDUNSIN TIJANI MORAYO STREET, AGBOWO, IBADAN- /- CAREER OBJECTIVE A young, dynamic, and results oriented individual, ready to pursue a motivating and challenging career in a leading organization; highly polished, analytical, team oriented and goal driven, with few years of experience. Seeking to attain a high degree of professionalism and contribute significantly to organizational growth and development through display of professionalism. EDUCATIONAL BACKGROUND- LAGOS STATE POLYTECHNIC (HND) INSURANCE 2018 – 2020 LAGOS STATE POLYTECHNIC (ND) INSURANCE WORK EXPERIENCE Vice President – PAIGAS (NYSC) | 2024 Teacher – NYSC Corp member | 2023 – 2024  Assist the head teacher for in teaching the students to help ease the work load  Giving Continuous assessment to the students  Assist the head teacher of to grade the students.          Call Review/Analyst (Freelance) - HUMANATIC | 01/2023 – 05/2023 Reviewed and analyzed recorded customer service and sales calls to identify key interactions and categorize call outcomes accurately. Applied decision logic to determine call quality, customer sentiment, and adherence to company guidelines using Humanatic’s online interface. Maintained high accuracy (95%+) across multiple call categories, unlocking access to higher-tier reviews and compensation. Worked independently in a fully remote environment, demonstrating strong time management and attention to detail. Handled confidential data in compliance with company standards and privacy guidelines. Customer service – DMFASHIONHOUSE (Lagos State) | 01/2021 – 08/2022 Provided prompt and courteous support to customers via email, social media, and messaging platforms regarding orders, returns, sizing, and product inquiries. Resolved customer issues efficiently, achieving high satisfaction and maintaining positive brand reputation. Processed orders, returns, exchanges, and refunds in accordance with company policies. Maintained accurate records of customer interactions and feedback to help improve service processes. 1        Demonstrated product knowledge to assist customers in making informed purchase decisions. Office Assistant (Internship) - NEM INSURANCE PLC (Lagos State) | 08/2018 – 11/2018 Provided administrative and clerical support to various departments, ensuring smooth daily office operations. Assisted with filing, document sorting, data entry, and record management in both digital and physical formats. Handled incoming and outgoing correspondence, including emails and phone calls, directing inquiries to appropriate staff. Maintained office supplies inventory and supported procurement processes. Supported customer service team by attending to clients, organizing paperwork, and guiding visitors as needed. Gained exposure to the insurance industry’s workflow, policies, and internal systems. SKILLS ● Proficiency in Microsoft Office Suite ● Customer service ● Excellent communication ● Problem Solving ● Ability to multi task ● Virtual Assistance ● Active Listening skills ● Excellent time Management INTERESTS ● Fashion Designing / Styling ● Self-Development ● Travelling ● Networking LANGUAGES English Yoruba | | Professional Proficient Professional Proficient EXTRACURICULLAR AND CERTIFICATIONS ● National Youth Service Corps NYSC REFEREES Available upon Request 2 2024