MERCY TARE THOMAS
Professional Summary
Tech-savvy and detail-oriented professional with 8+ years of combined experience in administration,
healthcare, and virtual support. Skilled in lead generation, CRM management, client outreach, and executive
assistance. Strong background in data management, scheduling, and digital communication. Experienced in
remote collaboration and customer engagement.
Core Skills
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Lead Generation & Sales Support: Prospecting, data sourcing, qualifying leads, client outreach, email
campaigns
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CRM & Tools: HubSpot, Zoho, Freshdesk, Trello, Slack, Google Workspace, Microsoft Office, Zapier
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Executive & Administrative Support: Scheduling, correspondence, reporting, digital workflow
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Communication & Outreach: Cold emailing, LinkedIn outreach, client onboarding, follow-ups
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Research & Data Management: Market research, data entry, pipeline management, scheduling
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Soft Skills: Empathy, adaptability, problem-solving, accuracy, strong communication
Professional Experience
Executive Administrative Assistant (Volunteer) | Work of Faith International (AWOFINC) | Remote | 2025 –
Present
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Coordinated executive schedules, client meetings, and organizational communication.
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Assisted in lead generation by conducting outreach, managing CRM updates, and following up with
prospects.
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Prepared digital documentation, reports, and follow-up communication with stakeholders.
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Supported organizational growth through effective administrative and client relationship management.
Virtual Assistant | Digital Witch Community | Remote | 2025
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Managed client communications and virtual administrative tasks.
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Coordinated scheduling, data entry, documentation, and digital workflow.
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Assisted with CRM updates and pipeline management.
Freelance Content Creator & Health Advocate | Remote | 2023 – Present
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Designed engaging digital content and promoted awareness campaigns.
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Managed online engagement and responded to inquiries across social platforms.
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Coordinated digital communication across Facebook and WhatsApp to build reach.
Registered Nurse | Various Healthcare Settings – Nigeria | 2015 – 2024
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Maintained electronic medical records and coordinated follow-ups, similar to CRM practices.
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Supported telehealth consultations and digital healthcare communication.
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Collaborated with multidisciplinary teams to ensure service delivery.
Education
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Bachelor of Nursing – Ladoke Akintola University of Technology, 2023
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Registered Ophthalmic Nurse – University of Benin Teaching Hospital, 2020
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Registered Nurse – Niger State College of Nursing Science, 2015
Professional Development & Certifications
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Virtual Assistant / IT Support Training – Digital Witch (2025)
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Google AI Essentials – Google (2025)
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Telehealth & Digital Communication – Stanford University, PAHO (2025)
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Health Informatics (Coursera) – Google 2025
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IT Support (Coursera) – Google 2025
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Cybersecurity Awareness Training – Harris Health System (2025)
