Mercy Sabastine

Sabastine Ifunanya Mercy Nigeria,--https://www.linkedin.com/in/mercy-sabastine-b23a8b322?utm_source=share&utm_campaign=s hare_via&utm_content=profile&utm_medium=android_app Objective: Experienced and highly skilled virtual assistant, personal assistant, and customer service representative seeking a challenging organizational to leverage my Administrative skills in the growth of the organization as well as my personal career growth Education: - B.A English and Literary Studies (Imo State University- - West African Examination Council (WAEC- Skills: - Excellent communication skills, both written and verbal - Strong organizational and time management skills - Proven Record of excellent teamwork - Experience in handling customer inquiries and resolving issues efficiently - Excellent Administrative duties - Excellent Research skills Work Experience: Virtual Assistant - Sandy Beauty Home (December 2023-September 2024) - Managed emails, calendar, and appointments for clients - Conducted research and prepared beauty related trends - Handled travel arrangements and booking appointments - Provided general administrative Personal Assistant- PHOCA Services (February 2022-November 2023) - Assisted with personal errands and tasks for clients - Managed company's expenses - Coordinated appointments and meetings with vendors and clients - Conducted Team Members on projects - General administrative tasks CUSTOMER SERVICE REPRESENTATIVE - CY Automobile (January 2021-january 2022) - Responded to customer inquiries via phone, email, and chat - Resolved issues and complaints in a timely and professional manner - Processed orders, returns, and exchanges accurately - Maintained accurate records of customers transaction CERTIFICATIONS -ALX virtual assistant course -Tech Sisi Virtual assistant course -Customer Relationship Management (Great Learning Academy) -Virtual Assistant Essentials (Allison) TECHNICAL SKILLS - Google Workspace - Project Management Tools (Trello, Asana) - Canva - Video Editing Apps (Capcut, Inshot) - Social Media Platforms -Zoom - CRM Tools VOLUNTEERING EXPERIENCE -Social Media Manager (Innovation Growth Hub) INTERNSHIP EXPERIENCE -Digital Marketing Intern At Innovation Growth Hub