Mercy Reuben Issachar

Hello, I am Mercy Reuben-Issachar I’m a Customer Service Representative and Virtual Assistant dedicated to delivering responsive support and smooth customer experiences. About Me I help businesses deliver fast, friendly, and reliable customer support as a Customer Service Representative and Virtual Assistant. Let me help you keep your customers satisfied while you focus on growing your business. I will manage your guest communication, email inquiries, and Airbnb support to ensure your customers have a smooth experience. Services I Offer • Customer inquiry and message response • Email and inbox management • Airbnb guest communication and support • Order tracking and customer updates • Appointment scheduling and calendar management • General virtual assistance and administrative support Skills and Expertise 1 Customer service and client communication 2 Airbnb guest support and booking management 3 Email and inbox management 4 Order tracking and follow-ups 5 Appointment scheduling and calendar management 6 Live chat and messaging support Illustration Typography 7 Problem-solving and conflict resolution 8 CRM and support tools 9 Data entry and reporting Administrative and virtual assistance Tools Customer Service & Support: Zendesk, Intercom, HubSpot CRM Airbnb / Short-Term Rental Management: Airbnb, Guesty, Hospitable Communication & Productivity: Gmail, Outlook, Slack, Zoom, Microsoft Teams Administrative & Organization: Google Sheets, Trello, Asana, Notion Work Samples Notion Designed an organized workspace for managing Airbnb guest communication, bookings, and property-related tasks using structured tables and tracking systems. Work Samples Asana Created and managed task workflows to organize daily operations, assign responsibilities, and track progress for smooth and efficient project management. Work Samples Hubspot Organized customer contacts and lead information using a CRM system to help track inquiries, manage communication, and maintain clear customer records. Feedbacks and Recommendation This is feedback I received from Wendell after completing a project for him that was prepared for publication on YouTube. The work involved handling the required production tasks and ensuring the final content was ready to go live on the platform. This is feedback from Greg after I completed a project for him that was scheduled to go live on YouTube. I worked on the project according to the provided materials and delivered the final output ready for publishing. Why Work With Me I believe great customer service is about more than quick replies— it’s about making people feel valued and understood. I bring a calm, professional approach to every interaction so your customers always feel heard and supported. I’m dependable, detail-oriented, and committed to keeping your customer communication smooth and organized. Let me handle your guest messages and support tasks so you can focus on growing your business with confidence. Contact Details - Contact Information Abuja Nigeria-