- Reply rate:
- -
- Availability:
- Part-time (20 hrs/wk)
- Location:
- Ikorodu, Lagos, Nigeria
- Experience:
- 2 years
MERCY OYENKACHI OZAH
Lagos, Nigeria.
SUMMARY
A proactive, detail-oriented, and certified Virtual Assistant with a strong background in
administrative support, communication, and task coordination. Skilled in data entry, customer
service, documentation management, and proficient in digital productivity tools including
Microsoft Office Suite and Google Workspace. Adept at streamlining workflows, managing
multiple priorities, and delivering high-quality support in fast-paced virtual environments.
Passionate about helping businesses grow by providing reliable, efficient, and results-driven
virtual assistance.
CORE SKILLS
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Microsoft Office Suite (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Drive, etc.)
Data entry and document management
Customer service and client relations
CRM and invoicing tools (basic exposure)
Time management and task prioritization
Verbal and written communication
Problem-solving and critical thinking
Independent and team-based work
High attention to detail
TOOLS & SOFTWARE
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Microsoft Office Suite
Google Workspace
CRM Tools (basic exposure)
Scheduling and task management software
PROFESSIONAL EXPERIENCE
Customer Care Agent At (Cineman Academy)
Remote | 2025
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Contacted customers to offer promotions and services
Responded to customer inquiries via phone and email
Scheduled appointments and followed up on service satisfaction
Maintained records of customer communication
Sales & Marketing Representative At (RB Designs)
2022 – 2023
● Prepared quotations, invoices, and delivery notes for clients
● Generated Local Purchase Orders (LPOs)
● Managed internal data collation and documentation
● Assisted in promoting company products and services
● Supported coordination between sales and administrative teams
Key Achievement:
✔ Maintained a 100% task completion rate and recognized for consistent reliability and
professionalism
EDUCATION & CERTIFICATIONS
2013 -2019 : West African Senior School Certificate (WASSC)
Virtual Assistant Certification
ALX Africa — 2025
INTERESTS
● Problem-solving and strategic thinking
● Continuous learning and upskilling
● Supporting small business growth
REFEREES
Available upon request
