Mercy Osilaka Simeon Princewill

I am a dedicated and results-driven Customer Support and Service professional with over three years of experience helping businesses build strong, lasting relationships with their customers. My specialty lies in delivering exceptional customer experiences through clear communication, empathy, and efficient problem-solving. I have worked across various industries, managing calls, emails, and chat interactions while ensuring every client feels valued and supported.

Over the years, I have developed a strong background in Customer Support, Cold Calling, and CRM management. I am skilled at handling inquiries, resolving issues, and ensuring that every conversation ends on a positive note. My approach combines professionalism and warmth, allowing me to connect with customers building rapport while representing each brand with integrity and care.

In addition to my communication expertise, I am also experienced in automation tools like Zapier and Airtable, which I use to streamline workflows and make daily operations more efficient. I take pride in building automated systems that save time, reduce manual work, and keep data organized. This blend of customer service and automation skills allows me to support both customers and teams in achieving their goals faster and more effectively.

I have also worked as a Cold Caller, which helped me develop strong persuasive communication and relationship-building skills. I have learned how to connect with potential clients, introduce products or services confidently, and turn leads into opportunities—all while maintaining a respectful and customer-focused approach.

What truly drives me is helping people and finding solutions that make their experience smoother. I am patient, attentive, and detail-oriented, with a strong commitment to consistency and quality in everything I do. Whether I am assisting customers through email, live chat, or phone calls, I make it a priority to listen, understand, and deliver helpful solutions quickly and efficiently.

I am passionate about creating positive customer interactions, improving systems through automation, and contributing to a supportive and productive work environment. My goal is always to add value, build trust, and help every client or customer feel satisfied and confident in the service they receive.