Mercy Omondi

MERCY ATIENO ADMIN SUPPORT Phone Number- Location, City, State - Nairobi, Kenya-www.linkedin.com/in/mercy-atieno-va EDUCATION Computer Proficiency East Africa School of Management. SKILLS ● Microsoft suite ● Google Suite ● Creating slides/presentations SUMMARY I have experience in face-to-face customer care support and call center management. I like to listen and solve problems. I am result oriented individual with a proven ability to implement standards, procedures, and processes that improve business functionality. Solid working skills, capable of leading and motivating individuals to maximize productivity levels and attain organizational goals while foaming cohesive teamwork within the business. ● Attention to detail ● Great at communication WORK HISTORY ● Time management Waitress 2009 - 2010 Java Coffee House ● Greeting customers as they enter the restaurant and seating them at their tables. ● Taking orders from customers and relaying them to the kitchen staff. ● Serving food and drinks to customers and refilling their glasses as needed. ● Handling payment transactions and providing change as necessary. ● Clearing tables and resetting them for the next group of customers. ● Maintaining a clean and organized work environment, including washing dishes and utensils and sweeping and mopping the floor. ● Writing Correspondance ● Swimming AWARDS 2022 ALX PROGRAM I graduated with honors in the program. ● Providing excellent customer service by being friendly, attentive, and accommodating to the needs of the customers. Customercare and call center 2016 - 2019 Xplico insurance company ● Receiving incoming paper mail and recording them. ● Receiving clients and directing them to the relevant department ● Receiving calls and transferring them to the relevant department. Virtual Assistant 2020 - Present Upwork, Fiverr ● Shopify store setup and management ● Google slides presentation ● Transcription