Mercy Mwikali Peter

Mercy Peter - Virtual Assistant & Chat Moderator About Me Hi! I'm Mercy Peter, a dedicated and detail-oriented Virtual Assistant and Chat Moderator based in Nairobi, Kenya. I specialize in providing administrative support, content moderation, transcription, and social media assistance to businesses and entrepreneurs. Work Experience Chat Moderator (Freelance) 2023 - June 2024 - Monitored and moderated community platforms to ensure a safe and respectful environment - Responded to user inquiries in a timely and professional manner - Escalated issues and maintained compliance with community guidelines Virtual Assistant (Entry-Level, Freelance) 2025 - Present - Providing scheduling, email management, and task organization - Supporting clients with day-to-day virtual tasks using Google Workspace and productivity tools Skills & Services Offered - Virtual assistance (scheduling, inbox management, data entry) - Chat moderation - Transcription - Social media management (entry-level) - Familiar with Google Workspace, Zoom, Slack - Strong communication and organizational skills Education Diploma in Business Information Technology Kiriri Women's University of Science and Technology, 2018 - 2020 Certifications & Ongoing Learning - AI Programming - ALX Africa (Completed) - Data Analytics - ALX Africa (In Progress) - Communication & Productivity Skills - Google Digital Garage - Fundamentals of Digital Marketing - Google (In Progress) - Virtual Assistant Training - (In Progress)