Mercy Mwendwa

Customer-focused and data-driven Customer Experience Specialist with a strong track record in driving satisfaction, retention, and revenue growth across retail and aquaculture sectors. Skilled in CRM, service optimization, upselling, and cross-functional collaboration, with experience managing both digital and in-store customer journeys. Known for improving resolution time, increasing repeat business, and boosting team performance through training and loyalty strategies. Passionate about delivering seamless, personalized experiences that build trust, brand loyalty, and long-term value in fast-paced, customer-centric environments.