Mercy Mwageru

PROFESSIONAL VIRTUAL ASSISTANT Mwageru Mercy Mercy • • • • Skills Virtual assistant Data entry specialist Digital marketer Customer Service rep - - OBJECTIVE To be able to work in a career-oriented and challenging environment that promotes self-development and career growth. I help individuals/ companies with marketing i.e., lead generation and lead conversions, executive tasks hence help maintain order and promote growth. Self-motivated individual, reliable, and fast learner always ready to learn for ✓ Virtual assistance improvements and initiatives. ✓ Data entry ✓ Email management always ready to ✓ Admin/Executive support WORK EXPERIENCE ✓ Digital marketing ✓ Customer service Virtual Assistant:{worked with different clients on fiverr.com} ✓ Scheduling ✓ Excellent ➢ Created and managed engaging content for different social media communication platforms. skills ➢ Set up and manage email campaigns. ✓ Excellent ➢ Generated leads of different niches for email campaigns and marketing. computer skills ➢ Helped with managing schedules and appointments. ✓ Organization ➢ Verifying, correcting, and updating information. skills ➢ Scanned company documents. ✓ Time ➢ Organized and maintained data based on company requirements. management Customer Service Agent- Pipsity ltd company ✓ Ability to multitask. Remote - {06/2022-09/2022} Software I use. ➢ Handled 80+ calls daily, with duties including signing up new customers, ✓ Canva retrieving data, and presenting relevant product/company info. ✓ Google docs ➢ Suggested new tactics to persuade canceling customers to stay with the ✓ Googles sheets company. ✓ Excel ➢ Provided general and basic technical support for clients on a wide range of ✓ CRM company products. ✓ Word ➢ Compiled and distributed weekly reports about the ongoing in the ✓ PowerPoint company. ✓ Buffer ➢ Received an 80% customer satisfaction rating. ✓ Pinterest Customer Service Agent – Savana Boutique ✓ WordPress ✓ Zoom ✓ Slack ✓ Skype Amizour- {01/01/2023- 01/02/2023} ➢ Cultivated customer loyalty, promoted repeat customers, and improved sales. ➢ Achieved exceeded revenue quota through product and service promotion. Data Entry Specialist: {Fiverr. com,12/2021-2/2022} ➢ Collected data and input in CRM file format. ➢ Manually converted handwritten files into excel/word. ➢ Scrape websites for data and input them into excel format. ➢ Transcribed sales invoices into word/excel format. EDUCATION University of Bejaia, Algeria:- Bachelor of Arts and Communication