MERCY MWONGELI MUKUMBU
Professional Summary
Detail-oriented IT and Data Analyst with over 2 years of experience supporting enterprise systems, data
infrastructure, and operational environments within the banking and public sectors. Skilled in system
support, data integrity, access control, and process optimization, with growing expertise in IT infrastructure,
network systems, and automation.
Proven ability to support system reliability, troubleshoot issues, and collaborate with cross-functional teams
to ensure stable and secure operations. Currently pursuing a Master’s in Data Science with a strong interest
in infrastructure systems, cybersecurity, and cloud technologies.
Core Competencies
•
•
•
•
System Monitoring & Incident
Resolution
IT Systems Reliability &
Performance Support
User Access Management & Data
Security Controls
Windows Environment & Enterprise
Systems
•
•
•
•
•
Basic Linux (Learning – Ubuntu)
Incident & Problem Resolution
(ITIL-aligned exposure)
Process Improvement & System
Optimization
SQL & Python for Data Analysis
Communication & Presentation
Professional Experience
IT Service Desk Analyst, Absa Bank Kenya.
September 2025 – Present
•
•
•
•
Provide technical support for enterprise systems, ensuring system availability, reliability,
and performance.
Support user access management and security controls, aligning with data protection and
compliance standards.
Monitor system performance, identify issues, and implement timely resolutions to
minimize downtime.
Participate in testing, validation, and deployment of system updates, ensuring smooth
transitions and minimal disruption.
Customer Service Analyst, (Operations and Technology), Absa Bank Kenya.
October 2022 – September 2025
•
•
•
•
Supported data systems and reporting environments, ensuring data accuracy and
consistency.
Conducted data validation and integrity checks, contributing to reliable system outputs.
Identified and escalated system-related issues, supporting resolution and improved
performance.
Developed reports and dashboards to monitor operational performance and service
delivery.
Data & Statistical Analysis Intern, Kenya National Bureau of Statistics.
September 2021 – December 2021
•
•
•
Supported data collection systems, validation, and reporting processes.
Performed data cleaning, verification, and reconciliation, ensuring high-quality datasets.
Contributed to digitization and system improvements for better data management.
Education
B.Actuarial Science, Specialization in Data Analysis
Kabarak University– 2021
•
Specialized in data Analysis (using R, Python and SQL), building data pipelines and data
Science.
Certifications
•
•
Certified Investments and Financial Analysis (CFA) Intermediate Level – KASNEB
Data Analytics-Sigma Academy
References
•
Available upon request.
