Mercy Motho Kiarie

Mercy Kiarie P.O Box-, Nairobi Tel:- Email:-Career Profile: A highly talented and hardworking individual with close to 4 years experience in Information Technology field in banking industry, currently looking for a job. I intend to bring on board my knowledge in information technology industry gained from training and practical exposure at one of the fastest growing microfinances Kenya. With my hard work and pleasant personality, coupled with skills in providing the best support services such as helping users with hardware or software challenges, troubleshooting, system administration, I am confident that I will deliver and exceed expectations without compromising on quality and professionalism. Personal Details Date of Birth: 3rd December 1994 Education • • • Bachelor in Business Information Technology, Mount Kenya University; 2017-Current Diploma in Graphics Design, Uzuri Institute of Professional Studies;- Kenya Certificate of Secondary Education, Wang’uru Girls High School;- Key Skills and Competencies • • • • • ICT Competent: proficiency in Word, Excel, PowerPoint and Access MySQL, HRMS, Core Banking Systems among other ERPs Interpersonal Skills: good interpersonal skills, marketing/PR skills and good leadership skills Excellent communication skills: using my communication skills I have been able to communicate effectively in oral and written format Audit Skills: ability to conduct audit and well updated on best practices across different categories Problem Solving Skills: ability to understand complex situations and analyze systematically to reach solutions Work History ICT Support/Assistant Sumac Microfinance Bank Ltd, September 2015- Present Duties and Responsibilities • • • • • • • • • • • • • • • Provide assistance in the use of personal computer hardware and software (user support) and maintenance Setting up and configuring desktop computers, peripherals and accounts assigning security level Administering user accounts and user levels (Core Banking System), diagnosing problems in the system, troubleshooting and forwarding the complex issues to our software team and implementing corrective action as part of user support. ICT related projects implementation. E.g. testing new products/programs. Performing end of day and start of day and end of month/end of year processes in the system, importing data to the MIS and ensuring offline backup is functional and data restoration on need basis. Network administration. Ensuring stable connectivity, observing the traffic flow and bandwidth. Submit monthly data to CRB Administer real-time Disaster Recovery site Server administration. Tracking the servers’ activities, performing upgrades of software and improving efficiency by evaluating system network functions. Complete pending Mpesa transactions in the Back-Office portal Update the currency rates in the system Preemptive maintenance on quarterly basis. E.g. UPS, servers, firewalls, internet, alarm systems, CCTV etc. Administer the antivirus Continuous BCP tests Training of users Assistant Teacher Kirawa Road School, March 2014-April 2015 Duties and Responsibilities • • • Teaching English, Science and CRE to grade 5 students Teaching Grade 4 students basic computer skills and theory Assisting the computer head of department to fill the exams data into the computer Trainings/Forums Attended Data Loss Prevention and Encryption Capital Club East Africa, Westlands November 14, 2018 VMware VForum 2019-Digital Transformation Villa Rosa Kempinski, Nairobi February 14, 2019 Interests • • Reading Networking, swimming and community development activities Referees 1. Paul Maina ICT Manager Sumac Microfinance Bank Ltd Cell:- Email:-2. Githuku Ndung’u Accountant/Administrator British Chambers of Commerce Kenya Cell:- Email:-3. Antony Kang’au Coordinator, School of Computing and Informatics Mount Kenya University Cell:- Email:-