Mercy Michael

I'm a customer service and Sales Professional with over two years of experience delivering excellent client support and driving business growth through effective customer engagement. Skilled in communication, problem-solving, and conflict resolution, with a strong ability to understand customer needs and provide timely solutions that enhance customer satisfaction.

Experienced in lead generation, cold calling, CRM management, and client relationship building, consistently handling high call volumes while maintaining strong lead conversion rates. Known for meeting and exceeding performance metrics such as customer satisfaction, first call resolution, and call handling efficiency.

Proficient in customer service platforms, sales and upselling, negotiation, and data reporting. A strong team player with excellent listening skills, emotional intelligence, and adaptability in fast-paced environments.

Holds a Bachelor of Science degree in Physical Science and a certification in Customer Service Management. Passionate about delivering outstanding customer experiences, improving service processes, and contributing to organizational growth.