Mercy MADUABUCHI PMP®, V.A®
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Certified Virtual Assistant & P.M
linkedin.com/in/mercy-maduabuchi | -
Certified Virtual Assistant & Project Manager
A certified and trained Virtual assistant, seasoned also in project management with 4 years of expertise in
executing global initiatives, capital projects, and technology-driven ventures. I've worked as a consultant in
project management and business agility for several Fortune 500 companies, and have managed businesses for
busy CEOs, organizations and companies as their skilled virtual assistant managing their emails, preparing
presentation deck, managing calendars, schedule meetings, communicating with the team members, checked and
made sure of every task completion. Collaborated with technical cross-functional teams to gain higher edge in
productivity and have achieved a 45% success rate in speed and delivery within 2 weeks of implementation, using
an agile methodology and ensuring the steady use of softwares like: Jira, Azure DevOps, Trello, Slack, Zoom,
Monday.com, Asana, Google Workspace, Microsoft Suite amongst others.
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Strong Technical skills | Task management | Solution-oriented | Self - managed and collaborates with others.
PROFESSIONAL EXPERTISE
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CRM System
Database Administration
Resources Management
Risk Management
Calendar Management
Advanced Web-Research
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Scheduling Meeting
Quality Assurance
Documentation & Report
Budget Management
Customer Service
Communication
Project Management
Procurement
Email Management
Problem-Solving
Time Management
Strategic Thinking
SOFTWARE SKILLS
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Jira
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Kanban
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Microsoft Suite
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Azure DevOps
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Asana
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Google Workspace
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Monday.com
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Trello
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Offolio.com
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Notion
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Open Ai | Bard | Bing
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Usemotion.com
EXPERIENCE
VRTUAL ASSISTANT - I.T PROJECT MANAGER
Xpresspla SAcure, U.S.A - Remote-
As an Agile Project Manager, I work with teams developing software solutions, and my responsibilities include: - Managed end-to-end Jira integration and developed projects, focusing on enhancing digital customer
experience and driving online self-service orders and transactions.
- Worked across the portfolio with Product Managers, functional team members, and Management to
ensure standardized processes are established across the software development lifecycle and release
management to guide the development of high-quality, high-value software products.
- Manage release planning: management of project timelines, scope, and milestones for multiple projects.
- Manage the complete Software Development Lifecycle.
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Ensure that the Product Team meets schedule, scope, resource/cost, and quality targets using the Agile
Software Development Life Cycle.
Oversee product release coordination. Ensure smooth collaboration among extended team members for
each product release including Engineering, Product, Testing, Engineering, Content Strategy, Knowledge
Management Global Compliance, Service Delivery, Sales, Marketing, Reporting, and the Executives team.
Maintain project plans, schedules, issues lists, status reports, and meeting agendas with action items.
Ensure standardized processes are established across the software development lifecycle and release
management.
VIRTUAL ASSISTANT & PROJECT MANAGER
BarbHouse Production, New York, NY- Remote (Contract-
- Managed, cleaned and prioritized the CEO’s email daily and responded to clients
- Booked meetings for the CEO and set a blocker for when Out of Office.
- Organized company and executive files, answered emails, arranged meetings, travel plans, and created
presentation materials.
- Developed and implemented a comprehensive project management framework that streamlined
workflows and improved communication across all departments.
- Reviewed scripts appropriately and forwards it for QA
- Reduced project risks by 20% through the implementation of a proactive risk management plan.
- Increased project team productivity by 25% through the use of project management tools and techniques.
- Successfully managed the budget for the production of a feature film with a cost budget of $3 million,
achieving a 95% on-time and within-budget delivery rate.
VIRTUAL ASSISTANT- P.M
Jake Brittain, Fort Worth, Texas, U.S.A - Remote-
- Successfully handled base merger and acquisition and procurement of properties, achieving 100%
on-time and within-budget delivery.
- Established and managed a standardized project governance structure, including status, issues, risks, and
steering committee meetings, resulting in a 25% increase in project visibility and a 15% decrease in project
risks.
- Coached IT end-users and provided training on project delivery processes, frameworks, and tools,
achieving a 95% satisfaction rate from trainees and a 10% improvement in project efficiency.
- Developed strategic relationships and served as a key point of contact with various stakeholders and
departments, resolving 98% of issues within 24 hours and ensuring timely and accurate processing.
- Provided customized account analysis and administrative reports, utilizing Microsoft Office Suite (Access,
Visio, and Excel) with a rudimentary understanding of JIRA, Monday.com, and SmartSheets. Maintained
100% compliance with standards and procedures, ensuring project quality and delivery.
- Maintained 100% high confidentiality protecting all stakeholder information with discretion.
PROFESSIONAL DEVELOPMENT & CERTIFICATIONS
Library and Information Science
| English
Google professional Project
Management Course
Nnamdi Azikiwe University
The America Dream Academy (TADA) U.S.A
240 Credit hours
Completed 2023
Executive Virtual Assistant
ALX Africa, Africa.
Completed 2022
Digital Support Skill Training
Digital Support Agency
Completed 2022
Completed a 6-month extensive training program focused on a professional project management Course which
includes technical instructions, Professional Development, planning, execution, risk management, and
stakeholder management and 6-months comprehensive administrative virtual assistant training .
CERTIFICATIONS
Certified Virtual Assistant
ALX_Africa
Certified Project Manager
Google professional project management
Jira Administrator
Atlassian suite Jira & Confluence
Agile Project Management
Google
Project Execution: Running the Project
Google
Project Planning: Putting it All Together
Google
Project Initiation: Starting a Successful Project
Google
Foundations of Project Management
Google
Credential ID: cer-dbac3750-c92
Credential ID: AECAC8KYYRZ7
Credential ID:-
Credential ID: 5A2WRXYWDLEV
Credential ID: P6NA67CKS2WB
Credential ID: Z56ZSQEJKEJW
Credential ID: 64Z5RNSSQG4G
Credential ID: 5WVMMCPBD5KN
