Mercy Kithuka

MERCY KITHUKA Remote Virtual Assistant | Executive Assistant | Educator | Translator Nairobi, Kenya (Remote) PROFESSIONAL SUMMARY Highly organized and dependable Remote Virtual Assistant and Executive Assistant with 1 year of experience supporting clients and teams through efficient administrative, communication, and coordination services. Proven ability to manage inboxes and calendars, handle confidential information, support executives with scheduling and follow-ups, and provide high-quality customer and operational support in remote environments. Background in education enhances attention to detail, documentation, communication, and time management. CORE SKILLS Executive & Administrative Support            Email & Inbox Management Calendar & Meeting Scheduling Travel Planning & Coordination Document Preparation & Formatting Data Entry & Record Management Client & Stakeholder Communication Customer Support (Email, WhatsApp, Calls) Online Research & Reporting Task & Deadline Management English–Swahili Translation Confidentiality & Professional Discretion PROFESSIONAL EXPERIENCE Virtual Assistant (Remote – Freelance) July 2022 – May 2023      Provided remote administrative and customer support to clients, managing email, WhatsApp, and phone communications. Organized customer records, tracked orders, and maintained accurate digital documentation. Handled follow-ups, scheduling, and reminders to ensure smooth operations and client satisfaction. Responded to social media and customer messages promptly, improving response time and trust. Resolved complaints professionally while maintaining confidentiality and brand reputation. Classroom Teacher SmartRanked Academy Jan 2025 – Oct 2025     Managed schedules, records, reports, and academic documentation with accuracy and confidentiality. Coordinated meetings, deadlines, and academic activities, demonstrating strong executive-support-style organization. Utilized digital tools (Google Workspace and online platforms) to manage data and communication. Communicated clearly with students, parents, and colleagues, strengthening stakeholder coordination. Teacher Intern Kibirichia Girls' Secondary School May 2022 – Jul 2022    Supported administrative tasks, record keeping, and documentation. Assisted with scheduling, reporting, and coordination of academic activities. Collaborated effectively with supervisors and teams. EDUCATION & CERTIFICATIONS Virtual Assistant Certificate ALX Africa – 2025 Bachelor of Education (Science) Meru University of Science and Technology - TOOLS & TECHNOLOGY     Google Workspace (Gmail, Docs, Sheets, Calendar) Microsoft Office (Word, Excel, PowerPoint) WhatsApp Business & Email Platforms Online Research & Cloud-Based Tools WORK STYLE (REMOTE-READY)     Self-motivated and deadline-driven Comfortable working across time zones Strong written and verbal communication Reliable internet and professional remote work setup REFEREES [Available upon request]