Mercy Karuga

Mercy Karuga -/--Mercy Karuga OBJECTIVE To design and implement workplace procedures that improve employee efficiency, quality of life and increase worker satisfaction. SKILLS        Talent Acquisition Organizational culture development Employee assessment Performance management Training and development Project Management HR Policy and Procedures Implementation and Formulation        HR Analytics Stress management Career Development and Coaching Research Strategic planning Promotional designing Creative and content writing EDUCATION 2016 -2017: Higher Diploma in Human Resource Management College of Human Resource Management-: Bachelor of Arts (Psychology) Kenyatta University Second Class Honours (Upper Division) -: KCSE St. George’s Girls High School B (Plain) EXPERIENCE Senior Associate, Talent |NOVA PIONEER December 2020 – Current  Sourcing and recruiting qualified candidates for placement in professional and management-level positions.  Conducting technical and behavioral interviews/assessments as appropriate to determine best match.  Forecast hiring needs based on business growth plans.  Onboarding and training new employees.  Coaching and training team.  Developing innovative strategies for researching and cultivating international and local pools of talent and individual prospects.  Managing global human resource information systems and training users.  Acting as an expert adviser to stakeholders on recruitment processes and approvals.  Serving as a point of contact and liaison with internal/external stakeholders on matters related to hiring, pay rates, payroll, position vacancies, and employment policies and procedures.  Ensuring compliance in employee records management.  Preparing recruitment announcements and advertisements.  Creating and reviewing job descriptions, HR templates, evaluations, benefits schedule and recruitment tools.  Preparing and analyzing staffing reports that are used in the benchmarking process and in managing human resources costs.  Ensuring work done is in compliance with relevant state laws.  Providing advice and counsel to employees, managers, and supervisors.  Building employer brand, advocacy, and awareness through strategic external engagements and organizing recruitment events.  Planning and executing periodic events for all employees to foster wellness, collaboration, and enhance culture.  Handling and resolving complex employee relation issues and addressing grievances. Talent Associate |NOVA PIONEER July 2018 – December 2019              Recruitment and Selection. Onboarding new employees. Acting as an expert adviser to stakeholders on recruitment processes and approvals. Serving as a point of contact and liaison with internal/external stakeholders on matters related to hiring, pay rates, payroll, position vacancies, and employment policies and procedures. Ensuring compliance in employee records management. Preparing recruitment announcements and advertisements. Creating and reviewing job descriptions, HR templates, evaluations, benefits schedule and recruitment tools. Maintaining statewide human resource information systems and training users. Preparing reports that can be used by stakeholders for the purposes of managing human resources costs. Ensuring work done is in compliance with relevant state laws. Providing advice and counsel to employees, managers, and supervisors. Building employer brand, advocacy, and awareness through strategic external engagements. Planning and executing periodic events for all employees to foster wellness, collaboration, and enhance culture. 2 Human Resource Consultant |MOTO HOPE CENTER March 2019 – August 2019  Developing and implementing HR policies and procedures and ensuring compliance.  Reviewing current business practices and needs and recommending solutions for higher efficiencies.  Handling employee relations, implementing disciplinary procedures, resolving complex employee relation issues and addressing grievances.  Ensuring compliance in employee records management.  Creating and reviewing job descriptions and HR templates. Human Resource Administrator/Executive Assistant to CEO |MELLECH GROUP April 2017- April 2018                 Preparing the Human Resources Department Budget and departmental Plan. Directly involved in the selection process of new employees to the Company. Preparation and continued adjustment of positional Job Titles and Job Specifications. Planning and overseeing the Training and Development for employees. Overseeing performance appraisal of all Company employees according to policy guidelines. Consulting with line management and provide daily HR guidance. Resolving complex employee relations issues and address grievances. Monitoring and reporting on workforce and succession planning. Undertaking periodic Human resource audit. Maintaining and providing a support service for the CEO’s daily schedule Setting appointments and service meetings. Responding and advising efficiently to all electronic or verbal enquiries. Advising the CEO of impending work deadlines for both internal and external commitments. Planning and coordinating corporate training events, evaluation workshops & conferences. Monitoring the use of the corporate purchasing and credit card. Project Management and providing business support. Psychologist/ Social Worker |CONNECT INITIATIVE February 2016- April 2017 • Counseling and assessing clients’ needs. • Developing plans to improve the clients’ well-being. • Budgetary and managerial administration. • Research and referring clients to community resources. • Responding to crisis situations such as child abuse. • Conducting relevant trainings that will advance the well-being of the clients. Accounts Operations Analyst | NATIONAL BANK November 2015- February 2016 • Account Opening • Upgrading systems in Mobile banking and Internet Banking (corporate and retail). • Identifying and addressing exceptions. • Addressing national care issues and resolving escalated items. • Preparing dashboards for the digital department. 3 • Responding timely and professionally to internal teams and branch teams both in written and verbal communication. Administrative Assistant| Rizzan Media January – April 2015 • Sending and Receiving Correspondence. • Supervising Support Staff. • Managing the company’s financial records. • Maintaining supplies inventory. • Managing company files. • Preparing and distributing commissions to Merchandisers. Administrative Assistant | NAIROBI EAST DICECE July – August 2014 • Receiving visitors and scheduling meetings. • Filing and retrieving documents, records and reports. • Receiving and filing banking slips from the students, preparing invoices, memos and letters. • Recording and distributing office supplies to the lecturers and support staff. Clerk |KENYA COMMERCIAL BANK June 2014 • Tallying details on the cheques and notifications with the details from the bank’s database, • Share verification and counter-checking of dividends. • Extracting and sorting specified cheques. Counselor/Training Assistant | KEPSA- KENYA YOUTH EMPOWERMENT PROJECT May 2014 • Counselling delegates during the life skills training and assessing cases that need referral. • Preparing a daily report of the clients and issues handled. • Advising on any adjustments that need to be made to ensure the training is effective. Team Leader |INTERNATIONAL CHRISTIAN MINISTRIES 2012 August -2014 December • Customer care • Strategizing on mobilizing delegates, delegating tasks and evaluating the progress. • Fieldwork; actual disbursing of information throughout Nairobi & Eldoret. • In charge of the financial docket. • Marketing and linking up with delegates who had previously attended (10000 in number). • Analyzing the success of the summit and making recommendations. 4 VOLUNTEER WORK Project Manager (Volunteer): CORPORATE CITIZENSHIP CONNECT January – July 2018          Developing a detailed project plan to track progress. Developing project scopes, deliverables and objectives. Measuring project performance using appropriate systems, tools and technique. Coordinating internal resources and third parties for the flawless execution of projects. Managing the relationship with the client and all stakeholders. Performing risk management to minimize project risks. Creating a schedule for tasks and project timelines. Leading quality assurance assessments. Monitoring and reporting on project progress to C3/clients/stakeholder/sponsors. Counselor/Mentor (Volunteer) | COMPASSION INTERNATIONAL (Kariobangi Center) April 2015 – December 2016 • Counselling, mentoring and helping clients through life’s conflicting situations. • Referring clients to other sources of help, as appropriate. • Undertaking group as well as individual therapy. Camp Counselor (Volunteer) |WORD OF LIFE April 2013 – December 2016 • Counselling and holding group discussions with children. • Engaging the children in creative play and helping them to nurture their talents. • Writing the reports of the progress of the campers. • Managing activities in the cabin. Counselor/Caregiver (Volunteer) |RUIRU REHABILITATION CENTER 2012 August - 2013 December • Assisting children with their homework and tutoring. • Guidance and counselling. • Training in self-discovery and life skills. • Identifying ways of helping to modify behavior amongst the children in the center and making recommendations to the Director. 5 REFEREES 1. James Mukabwa Founder Corporate Citizenship Connect Telephone:- Email:-2. Vincent Kiarie Chief Executive Officer Moto Hope Center Telephone:- Email:-3. Dennis Wamalwa Business Support Executive Mellech Group Telephone:- Email:- 6