Mercy Kamau

MERCY KAMAU EXECUTIVE VIRTUAL ASSISTANT ABOUT ME Executive Virtual Assistant with proven experience supporting senior leaders. Skilled in calendar and travel management, workflow optimization, and handling confidential information. Recognized for professionalism, reliability, and delivering high-quality support with discretion. PROFESSIONAL EXPERIENCE Executive Virtual Assistant Upwork– Remote |Freelance May 2025– Present • • • • • Provide high-level administrative support to executives, including calendar management, meeting scheduling, and travel coordination. Manage executive inboxes by prioritizing emails, drafting responses, and ensuring timely follow-ups. Prepare reports, presentations, and documents for meetings and board reviews. Coordinate virtual meetings across multiple time zones using Zoom, Google Meet, and Teams. Maintain confidentiality while handling sensitive business information. Account Manager Yellow Pages Kenya- On-site June 2024 – September 2025 • As an Account Manager at Yellow Pages Kenya, I was responsible for managing a portfolio of business clients, delivering tailored advertising and digital marketing solutions to help them grow their visibility and reach. I played a key role in client retention, upselling services, and ensuring customer satisfaction across various industries. Key Responsibilities: Built and maintained strong client relationships through regular follow-ups and consultations Identified client needs and recommended suitable advertising packages and digital solutions Managed end-to-end sales processes—from pitching and proposal development to closing deals Coordinated with internal teams to ensure timely service delivery and campaign implementation Resolved client issues promptly, ensuring long-term satisfaction and retention Short-Term Virtual Administrative Assistant Lumio Company [California] – Remote September 2024– December 2024 • Supported daily operations by managing schedules, data entry, and document preparation. • Organized digital filing systems to improve accessibility and efficiency. • Assisted with project coordination, task tracking, and deadline management using Trello and Asana. • Handled client communication, appointment scheduling, and follow-ups. COMPETENT SKILLS • Executive Calendar & Schedule Management • Email & Inbox Management • Document Preparation, Editing & Data Entry • Meeting Coordination, Agenda Creation & Minute-Taking • Travel Planning, Itinerary Management & Logistics • Proficiency in Google Workspace & Microsoft Office Suite • Time Management, Task Prioritization & Organization Professional Communication, Confidentiality & Discretion EDUCATION SEPTEMBER 2020- APRIL 2024 Bachelor of Arts in Counselling Psychology | International Leadership University | Kilimani, Nairobi, Kenya AUGUST 2025- SEPTEMBER 2025 Certified Virtual Assistant | ALX Africa | Nairobi, Kenya CERTIFICATIONS & TRAINING • Ongoing upskilling in Social Media Management, CRM Systems and Administrative Tool • Digital Marketing - Coursera TECHNICAL SKILLS • Google Workspace (Docs, Sheets, Drive, Calendar • Microsoft Office Suite (Word, Excel, PowerPoint • CRM Tools: HubSpot, Zoho CRM, Salesforce (basic) • Canva • Zoom, Google meet, Slack, Notion CHARACTER REFERENCES • Available Upon request.