Mercy Igele Echi

ECHI MERCY IGELE Admininistrative | Virtual Assistant I Help Ambitious Founders, Executives & Business Owners Save Up To 40 Hours Weekly, Reclaiming Time For High-Impact Activities Driving Growth & Sales About Me I specialize in helping busy entrepreneurs, executives, and fast-paced teams stay organized, efficient, and focused on growth. As a dedicated Administrative and Virtual Assistant, I manage support systems, streamline communication, and handle day-to-day operations so you can concentrate on what matters most scaling your business. From calendar and email management to client support, task coordination, lead generation, and process automation, I ensure nothing falls through the cracks while delivering top-notch service with a personal touch. EDUCATION HIGH SCHOOL Federal Science and Technical College (Sept 2010 - Aug 2015) COLLEGE Benue State University (2016 - 2022) Bsc Industrial Chemistry ADDITIONAL CERTIFICATE Virtual Assistant - Heritage Academy (2023) HubSpot Academy – Customer Support Certification (2024) Project Management Fundamentals - IBM SKILLS (2025) SKILLS & EXPERTISE Appointment Scheduling Email & Calendar Management Internet Research & Market Creating Agendas/Taking Meeting Minutes Social Media Management Project Management File Management & Organization CRM Management Lead Generation Email Marketing Creating Slides/Presentation TOOLBOX Google workspace Calendly Zendesk Intercom Hubspot Freshdesk Monday.com Trello Asana Click Up Canva Tidio Hootsuite Metricool Hunter.io GetProspect Slack Acuity Scheduling Mailchimp EXPERIENCE Customer Support (Freelance) – BloomTech Co. Remote | May 2024 – Present Provided prompt and professional support, reducing response times and improving customer satisfaction. Handled support tickets, live chats, and follow-ups with consistency and care. Worked with internal teams to resolve issues quickly and improve service delivery. Commended for being highly responsive, organized, and proactive. Administrative Virtual Assistant – NextPhase Consulting Freelance | Remote - Jan 2023 – Apr 2025 Managed calendars, meetings, inboxes, and scheduling with attention to detail. Handled client reminders and document organization to keep operations smooth. Helped reduce the CEO’s workload with reliable and professional support. Praised for smooth execution and being a pleasure to work with. CALENDAR MANAGEMENT DATA ENTRY GOOGLE DRIVE GOOGLE FORM ZENDESK FRESHDESK HUBSPOT INTERCOM TRELLO MONDAY.COM CLICK UP NOTION ASANA POWER POINT CLIENT TESTIMONIALS ⭐⭐⭐⭐⭐ "Mercy has been a game-changer for our operations. She's highly responsive, organized, and always two steps ahead. Our customer response time improved drastically thanks to her support. I highly recommend her!" — Jessica A., Founder at BloomTech Co. ⭐⭐⭐⭐⭐ "I was constantly overwhelmed with admin tasks until Mercy stepped in. From inbox management to scheduling and client follow-ups, she handled everything smoothly. She's reliable, professional, and an absolute pleasure to work with." — Daniel M., CEO at NextPhase Consulting Let’s work together! Need reliable admin or customer support? I’m just a message away @echimercie -