Mercy Felix

I’m Mercy Felix Akpan, a VA, combining the precision of an Executive Assistant, the structure of a Project Manager, the empathy of a Customer Support Specialist, the strategy of a Social Media Marketer, and the leadership of a Community Manager.

For over 4 years, I’ve partnered with 20+ businesses across industries, helping them:

🔹 Build systems that replace chaos with clarity

🔹 Deliver projects on time and on budget

🔹 Strengthen customer loyalty through world-class support

🔹 Grow vibrant online communities that engage, retain, and convert

🔹 Transform underperforming social media into authority-building digital assets

What I bring to the table:

Executive & Admin Support: inbox & calendar management, travel planning, data organisation, transcription

Project Management & Workflows: ClickUp, Asana, Trello setups, SOPs, automation, end-to-end project delivery.

Customer Support: email, phone & chat support, ticketing (Zendesk, Intercom, Zoho), CRM updates, escalation

The outcome? You gain time, clarity, and consistency, while your operations run smoothly, your customers feel valued, your communities stay active, and your brand builds unstoppable momentum.

I don’t just wait for instructions, I anticipate problems, create solutions, and keep everything moving behind the scenes, so you can stay focused on vision and growth.

I don’t just manage tasks, I help founders, coaches, and business owners move faster, smarter, and with less stress.