Mercy Enajewhe

Name: Mercy Oghale Enajewhe PROFESSIONAL PROFILE Dynamic and results-driven professional with over 8 years of experience in banking operations, supply chain finance, client onboarding, tax processing, reconciliation, and customer support. Recognized for delivering service excellence, resolving complex issues, and driving process improvements across high-volume environments. Skilled in cash management, data analysis, and stakeholder engagement, with a proven ability to enhance operational efficiency and strengthen client relationships. Proficient in Client relationship management tools and MS Office Suite, with a strong commitment to accuracy, quality, and continuous improvement. PROFESSIONAL SKILLS • • • • Excellent customer service Excellent time management Excellent communication Proficient in MS Office suite • • • Excellent coordination skills Good presentation skills. Analytical and critical thinking PROFESSIONAL WORK EXPERIENCE Supply Chain Finance Onboarding Specialist | Treasury & Trade Solutions | Citibank Nigeria Limited – Lagos Jan. 2024-Present • • • • • • • • • • Client onboarding on supply chain finance platform, ensuring smooth integration and alignment with goals Manage all inquiries and escalations from suppliers and buyers, delivering prompt and effective resolutions to ensure high levels of satisfaction and retention Organize webinars and events to educate suppliers about the benefits and features of the product Review documentation to ensure compliance with regulatory requirements and internal policies, mitigating risk and ensuring smooth operational flow Monitoring and analyzing payments and revenues within the supply chain finance program to meet or exceed financial goals and KPIs Evaluation of product performance to provided actionable recommendations to improve quality, efficiency, and cost effectiveness Reports preparation and presentation for meetings aiding in strategic decision-making Deal creation on client relationship management (CRM) Progress deals in cycles, retargeting overdue and win upon completion Set up pipeline review meetings and coordination of client events and seminars Tax Specialist | Treasury & Trade Solutions| Citibank Nigeria Limited – Lagos July 2017 – Dec 2023 • • • • • • • • • Reconciled accounts and processed PAYE, WHT, CIT, and VAT payments to tax authorities, maintaining 100% accuracy Tax disputes resolutions with tax authorities on behalf of client with 100% success rate Tax client onboarding. Achieved 60% increase in client base Client advisory on payment channels (local & cross-border). Trusted advisor status achieved Reviewed transactions to ensure regulatory compliance, reducing compliance errors Ensured all information and data collected are stored, shared and reported accordingly Ensured accuracy and timeliness in processing payments, exceeding industry standards Identification, strategy formulation and execution for efficiency and process improvement objective Generated tax receipts and credit notes for clients, ensuring compliance with tax regulations, proper documentation, and timely processing Reconciliation Officer | Primera Microfinance Bank – Lagos June – July 2017 • • • • Responded to customer inquiries promptly, maintaining high levels of client satisfaction I effectively managed various reconciliation and customer account tasks, ensuring accuracy and client satisfaction. Conducted reconciliations of Nostro accounts and bank statements, maintaining financial integrity. Prepared letters of non-indebtedness and computed service charges, showcasing meticulous attention to detail. Page 1 • • Investigated discrepancies by tracing transactions, reviewing documents and communicating with relevant departments Supported audits by providing necessary reconciliation records and escalated unresolved issues to management Senior Executive Assistant | Primera Microfinance Bank – Lagos Sept 2015 – May 2016 • Provided client advisory on bank products and services • Created a robust pipeline through lead generation resulting in a 60% increase in leads. • Prepared loan documentation and conducted KYC compliance checks • Converted leads to sales and strengthened customer relationships through referrals • Engaged in credit underwriting and conducted detailed creditworthiness evaluations to ensure sound risk management EDUCATION B.Sc. (Hons) Economics and Statistics - University of Benin, Benin City Nigeria - Diploma in Business Administration - Institute of Management Technology, Enugu - West African Examination Council (WAEC)- Federal Government Girls College, Ibusa - CERTIFICATIONS AND TRAININGS • • • • • • • ACCA (inview) IT Support - Digital witch Product management - Utiva Cyber security - Citibank Competency in Business Analysis - Ciel Consulting/ Business Analysis Business Intelligence and Knowledge Management Systems – Alison The Future of AI for Finance and Accounting – LinkedIn VOLUNTEER EXPERIENCE Customer Relations Manager | 7th Century Music - Remote Oct. 2025 - present • Assist in client onboarding, account set up and program registrations on CRM • Handle billing and payment concerns, including refunds and subscription charges • Provide clear communication on commission structures, payment process and promotional materials • Resolve disputes regarding commission and payments • Provide weekly reports on customers interactions for analysis and service standards • Collaborate with internal team to escalate and resolve technical or policy related issues • Maintain accurate records of accounts, create and assign task • Respond to customer inquiries via email, phone, chat, or ticketing systems INTERESTS AND CRM Tools Interests: Humanitarian service and Reading Tools: HubSpot, Click up, Asana, Trello, Monday.com, Zendesk, Intercom, Pipedrive REFERENCES Available on request. Page 2