Mercy Chimaobi

Hello! I’m a versatile and dedicated Customer Success Representative with at least 6 years of experience and proven track records of enhancing client satisfaction, streamlining business operations, and delivering measurable value across industries.

Here’s how I help businesses thrive:

🔹 Client Relationship Management

Skilled in building strong client relationships, resolving inquiries swiftly, and delivering positive experiences that drive loyalty and long-term retention.

🔹 Multichannel Customer Support

Experienced in managing support tickets, handling escalations, and following up across platforms like Intercom, Freshdesk, and HubSpot to ensure timely and effective resolutions.

🔹 Administrative & Scheduling Support

Efficient in calendar coordination, data entry, and backend operations using Microsoft Office, Google Workspace, Calendly, and Picktime.

🔹 Project & Workflow Coordination

Proficient with Asana, Trello, ClickUp, and Monday.com to keep projects organized, deadlines on track, and teams aligned.

🔹 Automation & Integration

Adept at using Zapier to automate repetitive tasks, boost team productivity, and streamline internal workflows.

🔹 Clear & Professional Communication

Fluent in maintaining smooth internal and external communication through Slack, Microsoft Teams, Zoom, and email.

My goal is to strengthen customer loyalty and drive long-term retention by delivering exceptional service at every touchpoint.

As a Customer Service Representative, I listen with intention, respond with empathy, and serve with purpose. I believe every customer interaction is an opportunity to build trust, solve problems, and create a positive experience that reflects the values of your brand.