Mercy Chepkoech

CHEPKOECH MERCY Mobile: - Email:-Address: P.O Box-, Nairobi PERSONAL PROFILE Detail-oriented accountant with proficiency in ERP system, experience in virtual and administrative assistance, journal entries, general ledger reconciliations, financial analysis, financial reporting, data analysis, and sales and marketing. An accomplished professional with the ability to drive team performance and a proven leader with success in building strong teams. EDUCATION Bachelor of Commerce (Finance Option) Second Class Honors - Technical University of Kenya (Nairobi, Kenya) SKILLS Technical Skills: Financial analysis, Budgeting and forecasting, data analysis and management, accounting, project management, customer relationship management tools (CRM-Hubspot), Microsoft Office Suite, QuickBooks, graphic design, communication tools (zoom, Ms Teams, Skype), marketing, and general ledger. Soft Skills: Creativity, problem-solving, adaptability, time management, multi-tasking, organization, communication skills, teamwork, fast learner and detailed oriented. RELEVANT EXPERIENCE Assistant Operations Manager July 2023- Present Mbuzi24.com- Nairobi, Kenya Manage budgeting and forecasting processes, analyzing financial data to guide strategic decisions and ensure fiscal responsibility. Design data-driven dashboards to visualize key metrics, supporting informed decision-making, and collaborate with cross-functional teams to enhance product features. Oversee vendor relations, negotiate contracts, and ensure quality work within budget constraints. Lead a team of 10+ employees, implementing quality control measures that decrease customer complaints by 30% and optimizing supply chain processes to reduce costs by 15% and improve delivery times by 60%. Develop proposals for operational improvements, report on business performance, and represent the company with clients and service providers to maintain high standards and efficiency. Manage fixed assets and ensure regular inspection to ensure they are in good condition  Virtual Assistant June 2023-June 2024 Finsmart Hub Company- Nairobi, Kenya Manage executive calendars, email correspondence, and travel arrangements, providing efficient administrative support. Assist clients with inquiries, account management, and onboarding processes while maintaining accurate records and delivering exceptional customer service. Support financial advisors by compiling and analyzing data, preparing financial statements, and conducting market research. Utilize financial software to provide technical support to clients and staff, ensuring compliance with regulatory requirements. Coordinate special projects, track milestones, and facilitate effective communication between clients and advisors. Develop and implement processes to streamline workflow and improve operational efficiency, enhancing client communications and scheduling by 30%, and leading to a 20% improvement in client satisfaction. Business Development Officer Jan 2022-June 2023 Family Bank Ltd- Nairobi, Kenya Assist in balancing the general ledger at the end of the day as directed by the Operations Manager and analyze customer bank statements to assess credit scores while achieving sales targets for accounts, assets, and liabilities. Provide excellent customer service, achieving a 90% improvement in service quality, and enhance communication skills through product campaigns, boosting confidence by 95% when approaching clients. Maintain accurate record-keeping and provide timely reports to the Team Leader while conducting due diligence on KYC processes for all customer accounts to manage AML/CFT risks effectively. Negotiate and secure partnerships with key stakeholders, contributing to a strengthened market presence and a 10% increase in market share. Sales Officer Sept 2020-Aug 2021 Mwananchi Credit Ltd- Nairobi, Kenya Facilitate company marketing campaigns and report daily operations to the marketing manager while suggesting actions to improve sales and identify growth opportunities. Generate new business from existing and potential customer networks, achieving top sales performer status for three consecutive quarters by exceeding sales targets by 15%. Monitor the status of accounts and transactions for prospective clients, maintaining a 99% customer satisfaction level based on feedback platforms in 2021. Develop and implement tailored sales pitches, leading to a 30% increase in customer acquisition. PROJECTS Sales Strategy Implementation- developed a sales strategy at Family Bank Ltd to increase market share in collaboration with marketing department using CRM software. Achieved a 15% increase in sales. (Project lead) Cost reduction initiative at Mbuzi24.com- reduced purchasing costs of products, enhancing overall profitability while maintain quality standards. Enhanced supplier relationships resulting in a 30% reduction in delivery times and improved quality; generated additional savings through bulk purchasing and strategic negotiations leading to an overall cost reduction by 20%. (Project lead) OTHER SKILLS Gaahope Youth Empowerment Group (CYEG) Active member and financial advisor of CYEG Conduct farm projects like chicken rearing, tea seedlings farming and engage in leasing of public address systems in the community. Self-help group to support group activities and for personal benefits. Credit giving to help the group achieve its goal. Giving back to the community.