Mercy Castor

MERCY LOURDES CASTOR Transaction Coordinator Virtual Assistant-* Metro Manila * - SUMMARY My goal to provide the best life for my children drives my continuous motivation to excel in everything I do. With diverse experience ranging from bank clerk, hotelier, & customer service agent to transaction coordinator & management, I’ve learned that success requires both dedication & determination. I firmly believe that with the right mindset & drive, I can consistently deliver exceptional results in any role I undertake. EXPERIENCE *Transaction Coordinator, Coalition Properties Group ------------------------------------------- Feb 2023 – Sept 2024 Washington, DC Assisted other Transaction Coordinators with administrative tasks, CRM data entry, and managing compliance documents, including obtaining necessary signatures. *Transaction Coordinator, Fulcrum Properties Group --------------------------------------------- Jan 2018 – Jan 2023 Washington, DC Entered listings into MLS Bright, drafted listing agreements, and sent for signatures via DocuSign. Managed the contract-to-close process, including EMD verification, inspection orders, and obtaining necessary signatures on contracts and documents like the loan commitment letter for broker compliance. Coordinated with clients, agents, title companies, lenders, inspectors, and brokers to ensure a seamless transaction. *Administrative Assistant, Five Doors ----------------------------------------------------------------- June 2017 – Dec 2017 Denver, CO Provided support with back-office administrative tasks to ensure smooth operations. *Transaction Coordinator, The Upham Group ---------------------------------------------------- June 2012 – June 2017 Washington, DC Managed listings, CRM entry, and social media posting. Oversaw contract-to-close process, including inspection orders, closing gift processing, and deadline management. Coordinated with agents, vendors, brokers, lenders, and clients, ensuring timely completion of documents for broker compliance. *Operations Supervisor, Teletech --------------------------------------------------------------------- June 2005 – June 2012 Washington, DC Supervised 15-30 technical support agents for a US-based internet and phone company, ensuring all performance metrics were met. Conducted quality assurance checks, audits, and generated performance action plans, providing regular reports to upper management. EDUCATION *University of Sto. Tomas --------------------------------------------------------------------------------------------- 1999 – 2004 Bachelor of Arts, Business Administration Manila, Philippines SYSTEMS USED Microsoft Office, Gmail, Google Drive, Dropbox --------- Fonality, Commissions Inc, Property Minder ----------------Infusionsoft, eEdge, MRIS/Keystone, Realbiz360 --------- Docusign, Zipform, Adobe, Paragon, Top Producer ---------YouTube, Facebook, Instagram, Canva --------------------- Google Calendar, Propertybase, Salesforce, Brivity ----------