Mercy Avwenagbiku

I’m a highly organized Administrative Support Specialist and Virtual Assistant with over 4 years of experience helping busy teams and entrepreneurs stay focused, productive, and connected remotely and reliably.

With a strong background in customer support, day-to-day operations, and research, I’ve supported teams across the UK, Nigeria, and Asia, handling everything from inbox and calendar management to CRM updates, reporting, data entry, and client communication. Whether it's structuring workflows, drafting internal documentation, or following up with leads, I bring calm, clarity, and consistency to every task.

What sets me apart is my ability to combine operational efficiency with excellent communication, both in English and conversational Mandarin Chinese, which I gained during my postgraduate studies in China. I’m also fluent in Yoruba and Pidgin English, making me an asset for multicultural teams and customer bases.

HubSpot | Google Workspace | Trello | Asana | Slack | Canva | Microsoft Excel | QuickBooks

• Executive & Admin Support (Inbox, Calendar, Scheduling, File Organization)
• Customer Support (Chat/Email, Ticket Management, Client Follow-up)
• CRM & Operations (Data Entry, Contact Management, Reporting)
• Process Improvement (Documentation, SOP Creation, Research)
• Multilingual Communication (English, Mandarin, Pidgin)