Mercy Audi

MERCY AUDI Customer Service Expert Experienced customer service representative MERCY AUDI WHO AM I? Experienced customer service professional with a background in customer service, sales, and administration. Skilled in handling inquiries, resolving issues, and ensuring positive user interactions. Proficient in using Zendesk, Intercom, Slack, Salesforce CRM tools, and data management systems to enhance customer experience. Awesome Sales Development Rep Results-driven Sales Development professional with experience in lead generation, prospecting, and client engagement. Skilled in using HubSpot, Salesforce, LinkedIn Sales Navigator, and Outreach to identify and nurture leads, drive conversions, and build lasting customer relationships. WHAT I CAN DO FOR YOU 01 Phone Support 02 Email Support 03 Social Media Support Actively listen, stay calm, and communicate clearly. Use a professional tone, resolve issues efficiently, and document interactions in CRM tools like Zendesk or Salesforce. respond promptly with clear, professional, and empathetic messages. Personalize replies, address concerns thoroughly, and use templates for efficiency while maintaining a human touch. Track and manage inquiries using tools like Zendesk, Freshdesk, or HubSpot. Monitor messages, comments across platforms like Facebook, and Instagram. Respond promptly with clear, professional, and friendly replies, resolving issues efficiently while maintaining brand voice. How I work with clients 1: Client Assessment Evaluate the client’s needs, pain points, and expectations through inquiries and feedback. Assess communication preferences, response time expectations, and past interactions. Identify recurring issues and areas for service improvement to enhance satisfaction and retention. 2: Job Orientation Introduction to company policies, customer service protocols, and communication guidelines. Training on support channels like phone, email, and social media, using tools like Zendesk or HubSpot. Emphasis on professionalism, problem-solving, and maintaining a positive customer experience. 3: Project Breakdown Define goals, support channels, and tools like Zendesk or HubSpot. Assign roles, implement workflows, and train the team. Monitor key metrics like response time and customer satisfaction, adjusting strategies for improvement. MY EDUCATIONAL BACKGROUND Nasarawa State university Keffi B.Sc. Psychology EMPLOYMENT HISTORY 01 02 Customer Service Rep- Sales Development Rep 2023-present Generated new business opportunities by Make inbound and outbound calls, responding to inquires, identifying, contacting, and qualifying potential responding to complaints and collecting information from customers. clients Gathering, storing, and filtering data on patient and hospitals Conducted highly customized outreach through phone calls and emails across the United States, using google sheet and Salesforce Demonstrated excellent communication skills Developed Appraisal standards in collaboration with line by guiding conversations with customers heads, as well as worked together with the IT department to development an effective reporting system Made and received an average of 60 calls daily while providing exceptional listening skills to determine the nature of their calls to clearly address their inquiries in a professional manner 01 CLIENT PROFILES I WORK WITH Startup companies I thrive in dynamic start-up environments, bringing adaptability, problem-solving skills, and a customer-centric approach to support operations. Large Corporation 02 I enjoy working with start-ups, small businesses, and large corporations, adapting to different operational needs while delivering excellent customer support. Skilled in optimizing workflows, handling diverse customer interactions, and leveraging tools like Zendesk, HubSpot, and Intercom to enhance efficiency and satisfaction. Small business owners 03 I excel in both start-up and small businesses, adapting to diverse structures while maintaining a customer-focused approach. Skilled in managing highvolume support operations, optimizing workflows, and leveraging tools like Zendesk, HubSpot, and Intercom to enhance efficiency and customer satisfaction. 3 CLIENTS AS OF DATE 100% JOB SUCCESS RATING APPS I’M PROFICIENT IN 01 02 03 04 Salesforce Slack Hubspot Zendesk Sales Development Generated new business opportunities by identifying, contacting, and qualifying potential customers. Conducted highly customized outreach through phone calls and emails Demonstrated excellent communication skills by guiding conversations with customers Virtual Assistant A virtual assistant provides remote administrative, customer support, and organizational services to businesses and individuals. Responsibilities may include managing emails, scheduling appointments, handling data entry, conducting research, and providing customer support through phone, email, or chat. Skilled in using tools like CRM software, project management platforms, and communication apps to enhance productivity and efficiency. Data Entry Support A data entry specialist is responsible for accurately inputting, updating, and managing data in digital systems or databases. They ensure data integrity, handle large volumes of information, and maintain confidentiality. Proficient in using spreadsheets, CRM software, and data management tools to streamline processes and improve accuracy. 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