Mercy Audi

Versatile and results-driven professional with a proven track record in Customer Service and Sales Development. Skilled at fostering meaningful client relationships, resolving complex issues efficiently, and driving revenue growth through lead generation and qualification.

In Customer Service, I excel at delivering exceptional support, handling high-volume interactions with empathy and precision, and ensuring top-tier customer satisfaction. In Sales Development, I specialize in proactive outreach, lead nurturing, and converting prospects into qualified opportunities, consistently surpassing performance targets.

Key Strengths:

• Customer-Centric Approach: Adept at active listening, problem-solving, and turning challenges into positive experiences.
• Sales Expertise: Skilled in prospecting, cold calling, and personalized outreach, driving pipeline growth and revenue.
• CRM Proficiency: Experienced with Salesforce, Zoho, HubSpot, and other tools to streamline processes and optimize performance.
• Performance-driven: Recognized for consistently exceeding targets, mentoring teammates, and contributing to overall team success.

Driven by a passion for delivering value, I bridge the gap between customer satisfaction and business success — ensuring clients feel heard, supported, and empowered while achieving company goals.