Mercy Atu
Medical Assistant-
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https://www.linkedin.com/in/mercy-atu123
PROFILE
PROFESSIONAL EXPERIENCE
Profile
I am an experienced virtual assistant
with medical background.
I played a pivotal role in reviewing
medical records, charts, daily progress
notes and treatment plans that provided
convenient and efficient healthcare
services through electronic health
records softwares.
I have also expertise in scheduling of
appointments, email and coding and
billing using patient communication
tools like EMR, TheraNest, Epic, Slack,
Clickup, Trello, Asana, Monday.com, and
Google Workspace.
Banyan Health Centre, FL USA
Medical Healthcare Assistant
Remote
*Accurately and efficiently processing
medical claims and invoices, ensuring
timely reimbursement from insurance
companies and patients.
* Reviewing and summarizing medical
records in a chronological order for a
doctor to review prior to the patient visit
and consultation.
*Ensuring patient confidentiality and
compliance with HIPAA regulations.
* Scheduling of appointments, email and
cold calling using Customer
Relationship Management tools like
Google calendar, Calendly, Slack, and
team meeting with Clickup, Clockify,
Asana, and Time Doctor.
*Inputting patient data, medical history,
and test results into electronic health
records.
I'm available to help you with various
tasks and inquiries by providing support
through accurately and efficiently
processing medical claims and invoices,
ensuring timely reimbursement from
insurance companies and patients, I am
here to provide fast and efficient service.
I have very good communication skills
while relating with clients which I have
developed over the years as a telehealth
professional.
Distinguished House Consult
Clinical Health Assistant
07/2022 – present | Abuja, Nigeria
Assisting patients with appointment
reminders and instructions
Providing basic health education and
information.
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CERTIFICATES
Certified HealthCare Assistant
Professional License
Customer Technical Support
Coursera
Equality, Diversity and Inclusion
Save the Children
Coordinating referrals and
authorizations
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Feds Medical Center
Medical Records Cordinator
10/2021 – 07/2022 | Abuja, Nigeria
Maintaining accurate and up-to-date
patient medical records
Preparing medical records for
appointments or referrals
Ensuring patient confidentiality and
compliance with HIPAA regulations.
Processing insurance claims and
verifying eligibility
Handling patient billing and
collections
Preparing and submitting medical
claims.
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HIV Basis, epidemiology and
Prevention
John Hopkins Bloomberg School of
Public Health, USAID by Global Health
e-learning Center
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Prevention of Sexual Exploitation and
Abuse
UNHCR
BSAFE
UNDSS
Safeguarding Essentials
Humanitarian Leadership Academy
Strategic Procurement Management in
a Donor Driven Project Context
World Bank Funded Training and
Certification
EDUCATION
Project Management: Healthcare
Projects
Project Management Institute
Bachelor of Pharmacy
University of Nigeria Nsukka
SKILLS
Strong organizational and time
management skills —
Excellent verbal and written
communication skills —
Proficiency in medical
terminology and healthcare
software —
Strong problem-solving and
critical thinking skills
Attention to detail and accuracy
& Teamwork
VOLUNTEER
EXPERIENCE/LEADERSHIP
POSITIONS
FaceYouth Charity, United Kingdom
Health Research Assistant
07/2022 – present | Abuja, Nigeria
Preparing and submitting medical
research and reports.
Providing information about
medications, treatments, and
preventive care.
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Red Cross Society of Nigeria
Camp Medical Team Volunteer
03/2022 – present | Abuja, Nigeria
Effectively communicating with
patients, healthcare providers, and
other team members
Utilizing electronic communication
tools (email, teleconferencing)
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MEDPHARM CONSULT, LTD
Program Coordinator
01/2019 – present | Enugu, Nigeria
Scheduling and coordinating
telehealth appointments
Troubleshooting technical issues
during telehealth visits
Assisting with patient intake and
vitals during telehealth encounters.
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LANGUAGES
English
French
ORGANIZATIONS
Doctors on Call, USA
Pharmacist
Abia/Enugu, Nigeria
•Member, Doctors on call USA. An
International Medical Humanitarian
Organization. •Assisted in educating
patients about their medications,
including side effects, interactions, and
proper usage
•Involved in administering medical care
and advice to the uninsured, victims due
to natural access to healthcare.
Mission Africa, USA
Pharmacist
Abuja, Nigeria
•Reviewing patients' medication history
to identify potential problems.
Collaborating with healthcare
providers to optimize medication
therapy
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Nigerian Red Cross
Medical Officer
Abuja, Nigeria
Organized medical outreaches to subrural communities.
Involved in giving advice on strict drug
adherence.
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INTERESTS
Healthcare
Business Development
Electronic Health Records
