MERCY ABRAHAM-
www.linkedin.com/in/mercy-abraham
Professional Summary
Focused and motivated customer service personnel with 4+ years of experience delivering exceptional service, with excellent skills in troubleshooting, communication, multi-tasking, and time management; Adept at writing detailed reports, financial analysis and planning strategically for client services; Responsibly seizing the challenges and goals that the organization assigns me with good handle of interpersonal relationships, ability to work in teams or individually so as to solve problems efficiently and achieve optimum client satisfaction and organizational goals.
Skills
Excellent interpersonal skill
Excellent written and verbal communication
Outstanding phone etiquette
Quick learner
Proficient in the use of MS office
Basic budgeting and accounting
Experience
Receptionist January 2021-current
Atlantic Palms Suites, Lagos
Effectively answer and direct 40+ calls and in-person queries related to hotel services daily .
Provide accurate information to new and returning guest and also upselling other facilities which increased profit margin by 30%
Supervised 10+ hotel maintenance and property staff and assigned them duties when required and also followed up with them and the guest for feedback on job done.
Meticulously handle high volume sales, operate POS cash register and reconcile all invoice payments.
Effectively managed and ensured quick check in and check out of guest even in very busy environment while ensuring no guest exceeds a maximum of 5minutes during check in.
Received above 90% guest and staff rating winning “Employee of the month” in August of 2021.
Front Desk Officer /Cashier Jan 2018- Dec 2020
Mafina Schools, Lagos
Accurately documented all daily transactions using Microsoft excel with 100% efficiency for effective tracking of financial progress.
Assisted parents with their ward’s account updates, answering questions and fulfilling requests.
Accurately prepared the school’s monthly and yearly financial statements for easy tax reports.
Worked closely with the school administrator to solve problems and handle all parents concern with 100% satisfaction.
Served the needs of more than 4 parents in a busy environment with 100% effectiveness.
Office Assistant Feb 2017-Dec 2017
Department Of Planning, Research And Statistics
Ministry Of Youth And Sports Development, Benue State
Conducted field visits with the director and met corporate customers for business development.
Documented meeting minutes and distributed to staff to facilitate easy follow-up and permanent record
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Researched supplier discounts and ordered office supplies thereby minimizing cost of purchase.
Education
Bachelor of Science: StatisticsSeptember 2015
Abia State University-Uturu, Abia State
