Mercy

Your Customers Are Talking. Are You Listening Fast Enough?

𝐆𝐫𝐞𝐞𝐭𝐢𝐧𝐠𝐬! If your support inbox is a mess, refunds are rising, and negative reviews are starting to trickle in… You're not just losing sales, you're losing trust. In e-commerce, you don’t get a second chance to impress a customer. Fast, reliable, and human-centred support is the difference between abandoned carts and repeat buyers.

I help overwhelmed business owners, startup founders, and growing e-commerce brands transform chaotic customer service into profit-driving, loyalty-building experiences. No fluff. No ghosted tickets. Just real, fast, human support your customers will remember (and return for).

What I Bring to Your Business (That AI Can’t)

✅ Fast, empathetic, and brand-aligned support,across email, chat, phone & social platforms

✅ Reduced response time by up to 90%through smart workflow optimization.

✅ Customer satisfaction scores above 98%, even during high-volume seasons.

✅ Proactive issue resolutionthat recovers sales before they’re lost.

✅ Stress-free delegation, I handle the details, so you can focus on growth.

𝐌𝐲 𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:

📍 Customer Support & Retention: Email, Chat, & Phone Support | Crisis Resolution | VOIP Customer Management

📍 CRM & Helpdesk Systems: Zendesk | Freshdesk | Gorgias | HubSpot | Salesforce | Intercom | Kustomer

📍 E-commerce Support: Shopify | Etsy | WooCommerce | Amazon | eBay | Payment Dispute Resolution

📍 Social Media Engagement: Facebook | Instagram | LinkedIn | Twitter | Telegram – Customer inquiries & community management

📍 Project & Team Collaboration: Asana | Monday.com | Notion | Trello | Google Workspace

Are You Ready to Stop Losing Customers Due to Slow Response Time?

Here’s how we can work together:

✅ Full-time Support Coverage (40+ hours/week)

✅ Project-Based Customer Service Optimization

✅ Scalable Solutions for Peak Seasons & High-Traffic Periods

Click "𝙞𝙣𝙫𝙞𝙩𝙚 𝙩𝙤 𝙟𝙤𝙗" for a free consultation to discuss how I can help you achieve your customer service goals with measurable results.

Let’s create a customer experience your competitors will envy!

Mercy 😊