Mercy

Welcome to my profile!

If you’re here, chances are:

👉 Your customer support team is swamped with tickets and slow response times.

👉 Negative reviews are starting to creep in, threatening your brand’s reputation.

👉 You’re struggling to retain customers despite offering a great product.

👉 Or maybe, you simply need a dependable Customer Support Specialist to create excellence.

You’re in the right place.

Hi, I’m Mercy, a Customer Support & Experience Specialist with a proven track record of turning angry customers into loyalists. I don’t just “answer tickets.” I design experiences that protect revenue, build trust, and keep clients coming back.

When I stepped into customer support, I learned quickly that empathy alone isn’t enough. Customers want fast, accurate resolutions, but they also want to feel valued. That’s where I come in, by blending human-centered communication with process optimization to create support systems that scale.

🔹What I Deliver

✅ I cut response times by up to 70% through workflow automation and team training.

✅ I've maintained 95%+ client retention rates by combining proactive outreach with personalized support.

✅ I've boosted team productivity by 80% with optimized onboarding and streamlined processes.

✅ I've elevated brand reputation by ensuring consistent, empathetic, multi-channel support.

🔹Core Expertise

💡 Multi-channel Support (Email | Chat | Phone | Social)

💡 CRM Mastery (Zendesk, HubSpot, Salesforce, Freshdesk, Airtable, Intercom, LiveChat, Shopify)

💡 Process & Workflow Optimization (Monday.com, Asana, ClickUp, Zapier, Trello)

💡 CX Strategy & Retention Systems

💡 Collaboration & Remote Ops (Slack, Google Workspace, Microsoft Office Suite, Zoom, Telegram, Discord)

At the heart of it all, I believe every interaction is an opportunity: to build loyalty, to showcase your brand’s values, and to turn customers into long-term champions.

If you’re ready to scale your customer experience, reduce churn, and boost retention, let's talk.