Mercy

Mercy

$7/hr
CUSTOMER SUPPORT SPECIALIST | APPOINTMENT SETTER | MICROSOFT OFFICE SUITE | CALENDLY | NOTION
Reply rate:
92.86%
Availability:
Full-time (40 hrs/wk)
Location:
Lagos, Lagos, Nigeria
Experience:
5 years
About

I never heard back about my order.”

“Your response time is too slow, I’m taking my business elsewhere.”

“Why is no one addressing my issue?”

If these sound familiar, you’re not alone. Poor customer support is one of the biggest reasons businesses lose loyal customers and potential sales. In a society where a bad experience can send your customer straight to a competitor, you need more than just “support", you need Mercy, who ensures every interaction leaves a lasting, positive impression.

I help businesses like yours turn frustrated customers into loyal brand advocates. With over four years of experience in customer support, admin efficiency, and technical troubleshooting, I don’t just answer emails, I create experiences that keep customers coming back.

📍What you and your customers can expect from me:

💠 Technical Support & Troubleshooting

💠 Customer Experience Management

💠 Virtual Administrative Operations

💠 Client Relationship Management

💠 Cross-functional Team Collaboration

💠 Process Optimization & Documentation

📍Industry Experience

💠 E-commerce & Dropshipping

💠 Banking & Financial Services

💠 Healthcare & Medical Support

💠 Real Estate Operations

💠 Logistics & Freight Management

💠 Sports Supplement Industry

📍Professional Expertise

💠 Technical Support: Turning technical challenges into "Aha!" moments with a 98% satisfaction rate.

💠 Customer Service: Making every interaction count through chat, CRMs, email, and phone support.

💠 Administrative Excellence: Keeping everything running smoothly behind the scenes.

💠 Virtual Assistance: Your reliable partner in remote collaboration and project success.

💠 Business Operations: Helping your business thrive with smart, efficient solutions.

🤝 Partnership Options

💠 Quick, effective problem-solving that puts your customers first.

💠 Clear, friendly communication that builds lasting relationships.

💠 Attention to detail that catches the little things before they become big things.

💠 Proactive support that anticipates needs before they arise.

💠 A genuine commitment to your team's success.

Ready to work with someone who treats your business like their own?

✉️ Click "Hire" to begin our success story together!

Talk Soon! 🤝

Mercy

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