MERCY THERESA VINCENT
Virtual Assistant | Admin Support | Email & Calendar Management | Automation Specialist.
Anambra, Nigeria
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PROFESSIONAL SUMMARY
Multi-skilled and detail-driven Virtual Assistant with over 2 years of experience supporting
CEOs, entrepreneurs, and remote teams. I specialize in email and calendar management,
workflow optimization, and admin support, with a strong focus on Google Workspace tools
and project organization via Monday.com.
As a certified Virtual Assistant and trained Monday.com Specialist, I’ve helped clients stay
organized, save time, and operate more efficiently through smart systems and clear
communication. With a proven background in customer relations, task coordination, and
inbox management, I bring reliability, initiative, and results to every project.
CORE SKILLS & COMPETENCIES
Admin & Operational Support:
● Calendar & meeting scheduling (Google Calendar, Calendly)
● Cloud-based file management (Google Drive, Dropbox)
● Spreadsheet management (Google Sheets, Excel)
Email & Calendar Management:
● Inbox decluttering, smart filtering, and tag setup
● Drafting, editing, and sending professional email communication
● Setting up calendar invites, reminders, and appointment automation
Client Communication & Support:
● Live chat & email response (Freshdesk, Intercom, Zendesk)
● Tone-consistent communication and issue resolution
● Client onboarding & CRM updates (HubSpot, Notion)
Task & Project Coordination:
● Task tracking via Monday.com, ClickUp, Asana
● Internal communication via Slack, Zoom, Google Chat
● Sending task reminders and compiling reports
Process & Systems Setup:
● Google Workspace admin (Docs, Sheets, Forms, Drive, Calendar)
● Creating SOPs for repeatable tasks
● Dashboard creation & file sorting for team efficiency.
WORK EXPERIENCE
Virtual Assistant & Community Manager (Intern)
Afriment | Remote | May 2025 – June 2025
Key Contributions:
● Managed and nurtured the company’s online community, responding to messages
and comments with a 95%+ response rate and improving engagement by fostering
prompt, helpful interactions.
● Created visually appealing flyers, social media carousels, and event graphics using
Canva, resulting in a 20% increase in post engagement during the campaign period.
● Drafted and scheduled consistent social media posts, contributing to a more active
and professional online presence.
● Supported the planning and execution of virtual events by designing promotional
materials and coordinating pre-event communication.
● Assisted with administrative tasks such as email handling, internal scheduling, and
maintaining digital documents, contributing to smoother daily operations.
Personal Assistant & Co-host (Intern)
Short Term Rentals Academy | Remote | April 2025 – May 2025
Key Responsibilities:
● Synced property calendars to avoid booking conflicts.
● Handled guest communication with a 98% response rate, including auto-response
message setup.
● Drafted outreach emails and designed email newsletters for campaigns using Canva.
● Managed internal communication and documented workflows using Google
Workspace.
● Helped automate guest updates for smoother operations.
Admin Assistant
Digital Witch Support Community | Remote | February 2024 – April 2025
Key Responsibilities:
● Provided administrative support to 7+ clients across various industries.
● Managed over 150 monthly calendar bookings, minimizing conflicts and missed
meetings.
● Oversaw executive inboxes, decluttering messages and improving response rates by
70%.
● Maintained organized shared drives and project boards, boosting team collaboration
and workflow.
● Automated repetitive workflows using Monday.com and Zapier to increase efficiency
and reduce manual tasks.
Customer Support Lead & E-commerce Manager
TSH Beauty Hub (Self-Owned) | Remote | June 2020 – Dec 2023
Key Responsibilities:
● Built the brand’s social media presence from scratch, growing it from 0 to 101%
engagement increase over time.
● Managed the online beauty store processing orders, handling DMs, and coordinating
logistics.
● Communicated directly with customers via Instagram, WhatsApp, Email, and Slack,
ensuring timely and professional responses.
● Oversaw daily operations, monitored inventory, and maintained smooth backend
processes.
● Achieved a 95% customer retention rate through consistent and personalized digital
communication.
TOOLS & TECHNOLOGIES
Productivity & Admin: Google Workspace, Microsoft Office, Zoom
Email & Inbox: Gmail, Outlook, Apollo.io, Lemlist
CRMs & Support: HubSpot, Intercom, Zendesk, Freshdesk
Task & Projects: Monday.com, ClickUp, Asana, Trello
Communication: Slack, Google Meet, Microsoft Teams
Automation: Zapier, Monday.com, Airtable
EDUCATION
B.Sc. in Mass Communication
National Open University, Anambra State | 2010 – 2013
(Academic break due to health related maternity leave)
CERTIFICATIONS
Virtual Assistant – Allison Foundation
Email Management – HP Life Foundation
Customer Success Fundamentals – CustomerSuccessU.org
IT Support Services – Digital Witch Community
Technical Support Fundamentals – Google Coursera
Email Marketing – Hubspot Academy
Virtual Assistant – Afriment Company
Virtual Assistant / Airbnb Co-host – Short Term Rentals Academy.
