MERCEDES SUMALINOG
EXECUTIVE VIRTUAL ASSISTANT
Contact
Email:-Skype: live:merczy04_1
WhatsApp: -
Experience
2022 - 2023
Glass Slipper Media · remote
Social Media Manager
I work directly with the CEO and assist her in day-to-day
Skills
Admin/ Clerical/ Research
Customer Service
Social Media Management
Basic Bookkeeping
Graphic Design
Website Design
Tools
Google Suite
MS Office
Calendly
Quickbooks
Canva
Hootsuite
Shopify
Notion
Asana
Loom
Chatgpt
Mailchimp
Manychat
Discord
VS code
Github
tasks for her digital marketing company. I engage in social
media platforms, plan content calendars, send email
campaign outreach, conduct competitor research, process
invoices for active clients, be on top of inquiries/chats,
schedule appointments in Calendar, attend/transcribe
meetings, and generate reports. I do project management for
all of our clients and ensure that we maintain their strong
online presence, monitor execution, and hit the required KPIs.
I understand that these tasks, no matter how simple are the
backbone of a business so I do it with consistency every day.
2017 - 2022
AK Global Group BV · remote
Executive Virtual Assistant
I am an executive virtual assistant working directly with the
CEO of an international retail company. I handle email
management and bookkeeping tasks. I take over the
business if my client is traveling and make decisions on his
behalf. I answer business inquiries, send product quotations
and proposals to clients, compute profit margins, list bulk
products, send invoices and process payments in
Quickbooks, create office documents, conduct research, and
most importantly, support the owner in both business and
personal matters.
2014 - 2016
Convergys Philippines · onsite
Education
KODEGO BOOTCAMP
Full Stack Web Developer
ACCESS COMPUTER COLLEGE
BS Tourism Management
Technical Support | Customer Service
I worked for AT&T Uverse account, a telco company based in
the US. My main task is to troubleshoot tv, phone and internet
connections over the phone. I assist customers with step-bystep instructions to resolve their issues, perform remote
access when needed, callback for follow-ups, probe to know
what else they need to rule out possible problems in the
future, and upselling of plans and products.
