Mercea Reigman

During my work experience in customer service, I assisted customers with questions and problems. I learned to communicate clearly, remain friendly, and work solution-oriented. This experience has strengthened my social skills and sense of responsibility.

Skills in detail:

• Empathy & listening: I put myself in the customer’s shoes, validate concerns, and tailor responses that show genuine understanding.

• Problem‑solving: I use root‑cause analysis, ask targeted questions, and craft effective solutions that fix the issue and prevent recurrence.

• Communication: I write clear, concise, friendly emails, conduct calm phone calls, and manage quick, accurate chat conversations, adapting language to the customer’s level.

• Technical proficiency: I’m comfortable with helpdesk software, and basic product troubleshooting.

• Time management: I triage tickets by urgency and impact, giving critical issues immediate attention while maintaining quality for all cases.