TINA MENE
Project Manager | Customer Support Specialist | Operations Manager
SUMMARY
Results-driven Project Manager, Customer Support Specialist, and Operations Manager with
experience supporting digital platforms, managing client communications, coordinating
cross-functional projects, and ensuring efficient operational workflows. Skilled in overseeing
project lifecycles, resolving customer issues, improving processes, and maintaining accurate
documentation while collaborating with remote teams using modern productivity tools.
Passionate about delivering excellent user experiences, optimizing operations, and contributing
to the growth of innovative technology.
EDUCATION
University of ilorin – Ilorin, Kwara State. Nigeria
Bachelor of Agriculture (B. Agric)
September 2015 – August 2021
WORK EXPERIENCE
Project Manager
July 2025 – Present
Parcel Drop Ltd (Iwakasend App - Contract) — Remote (iwakasend.com)
● Leading the end-to-end development of Iwakasend, a digital platform connecting senders
with verified carriers for fast and secure parcel delivery.
● Coordinating cross-functional teams including developers, designers, and stakeholders to
ensure timely delivery of project milestones.
● Managing project timelines, deliverables, and progress tracking using project
management tools.
● Ensuring platform usability, security, and operational efficiency.
Project Manager
CDLPHUBLTD (Full Time - Onsite)
September 2024 - June 2025
● Led the development of mobile applications and websites for VTU entrepreneurs,
streamlining operations and improving client efficiency.
● Oversaw multiple internal and external projects, ensuring alignment with business
objectives and on-time delivery.
● Introduced Agile methodologies that improved team productivity by 20%.
● Coordinated client relationships, documented progress, and communicated deliverables
effectively.
Key Projects:
PMC SMS(pmcsms.com) – Communication Platform as a Service (CPaaS)
● Designed and launched a multi-channel messaging platform (SMS, WhatsApp, Voice,
Email), enabling businesses to scale communication. Ensured stability, scalability, and
external integrations.
SimServers (old.simservers.io) – SIM Management & VTU Infrastructure
●
Directed development of a platform supporting telecom transactions and financial
operations. Enhanced system reliability and security to handle large scale telecom
operations.
Project Manager
The Devmechanics (Remote)
January 2024 - September 2024
● Delivered custom business solutions for diverse industries, from fintech to peer-to-peer
platforms.
● Implemented Agile frameworks, managed sprints, and enhanced cross-functional
collaboration.
● Documented project processes, tracked KPIs, and maintained ongoing communication
with clients.
● Led projects from initial design through to final implementation, bringing innovative
ideas to life and ensuring each project was custom-fit to meet specific client needs.
Key projects:
● Quidate (Fintech App) – Developed core features (closed wallet, gift card marketplace,
invoice generation).
● Perron App (Peer-to-Peer Rental Platform) – Launched platform with 200+ product
listings. Implemented premium visibility feature, creating additional revenue streams.
● Negotiated and established a key partnership with 9PSB, enabling seamless fund transfers
and virtual account services, thereby expanding Quidate's service capabilities.
Customer Support Specialist
September 2022 – October 2023
SasoTech (Full Time - Onsite)
● Responded to customer inquiries regarding web design, branding, advertising, and IT
services.
● Assisted clients with onboarding, service understanding, and project expectations.
● Documented client requirements and communicated updates between clients and
technical teams.
● Monitored support requests and ensured timely resolution of issues.
● Maintained accurate records of customer interactions and feedback.
● Worked closely with project managers to ensure client satisfaction and smooth project
delivery.
SKILLS
SOFT SKILLS
TECHNICAL SKILLS
● Effective Communication
● Agile Methodology
● Problem-Solving
● Project Coordination
● Stakeholder Management
● Ticketing Systems
● Attention to Detail
● CRM Tools (Zoho, Zendesk)
● Team Collaboration
● Customer Onboarding
● Time Management
● Google Workspace
● Organization
● Productivity Tools (Jira, Slack,
Zoom)
CERTIFICATIONS
● Advanced Product
Management –
EntryLevel (2023)
● Virtual Assistant - ALX,
2022
● Project Management EntryLevel 2022
