Mendelssohn Janiola
$5/hr
Customer Service,Technical Support, Banking and Finance and Healthcare
Mendelssohn Janiola
Specialist II (2 years)
JP Morgan Chase Bank, N.A
(- |-| PHP 35,000 | Batangas City, Calabarzon & Mimaropa
Experience
15 years of total experience
Sep 2016 - Present
(2 years)
Specialist II
JP Morgan Chase Bank, N.A | National Capital Reg, Philippines
Industry
Automobile / Automotive Ancillary / Vehicle
Specialization
Banking/Financial Services
Role
Financial Planning/Wealth Management
Position Level
Non-Executive
Monthly Salary
PHP 38,000
Apr 2015 - Jul 2016
(1 year 4 months)
Team Manager
Alorica Philippines Inc. | Calabarzon & Mimaropa, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
IT/Computer - Hardware
Role
Management
Position Level
Assistant Manager / Manager
Monthly Salary
PHP 32,000
Managing people to succeed and take my job or other opportunities that they may desire. Having fun at work while being able to keep up with client/management KPI's.
May 2011 - Apr 2015
(4 years)
Process Developer
Genpact Services LLC
Industry
Call Center / IT-Enabled Services / BPO
Specialization
IT/Computer - Network/System/Database Admin
Role
Others
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 30,000
IT Service Helpdesk SME/ATL for foreign clients.
Incident Management and Reporting.
We have managed to work up our stats to exceed the clients goals by creating our individual weaknesses our strong points.
Quality and Real Time Analyst roles if needed by the program.
Mar 2010 - May 2011
(1 year 3 months)
Inventory Staff
APAC Customer Services Inc.
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Customer Service - General
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 18,500
I handle inventory for request made by customer service representatives from the previous day of doing calls. We also evaluate the requests if it is valid or not to meet quality guidelines set by the onshore clients.
Jan 2009 - Dec 2009
(1 year)
Process Executive
HSBC Data Processing Phils.
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Banking/Financial Services
Role
Loan/Mortgage
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 18,500
I have worked as a collector for the HSBC Mortgage Services Division for US. We have collected and gave options for people that has been under debt with their mortgages.
May 2008 - Sep 2008
(5 months)
Technical Customer Service Representative
Teleperformance
Industry
Call Center / IT-Enabled Services / BPO
Specialization
IT/Computer - Network/System/Database Admin
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 19,500
We handle Toshiba laptop technical and customer related concerns. We handle escalations. Trained to handle a class of 20-30 persons. Toshiba is a new project based account in Teleperformance Sucat.
Mar 2007 - Jan 2008
(11 months)
Technical Support Representative
eTelecare Global Solutions
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Technical & Helpdesk Support
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 18,000
Being a tech support agent for Dell has been an experience that made me competitive technically and customer support wise. Supported a small team for quite a while,and gave me the idea that I can do better than just being an agent.
Education
2007
Adamson University
Bachelor's/College Degree in Engineering (Computer/Telecommunication) | Philippines
Major
IT/Networking
CGPA
90.0 / 100.0
Skills
Intermediate
C++ Language, Visual Basic, MYSQL
Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language
Spoken Written
English
9 9
Jobstreet English Language Assessment (JELA)
Date Taken
3 Feb 2011
Score
37/40
Additional Info
Expected Salary
PHP 35,000
Preferred Work Location
Anywhere in Philippines, Anywhere in Singapore, Calabarzon & Mimaropa
Other Information
CAREER OBJECTIVE:
Challenging positions such as a Software and Hardware Engineer.
SUMMARY:
* Bachelor Degree in Computer Science, majoring in Software Engineering.
* Ability to communicate articulately with people
* Proficient in programming languages, especially Visual Basic 6.0,MySQL and C++.
STRENGTHS:
Trained thru experience at being a technician at computer shops and accepted many programming duties from clients. Team player, strongly agrees to shifting schedules and wants to handle a team.
AFFILIATIONS:
ACOES - University Recognized Organization -)
eTelecare Global Solutions(March 2007 - January 2008)
Seminars/Trainings Attended:
* ITIL Foundation and Application (Adamson University 2002)
* Customer Centricity (April 28, 2012)
* Essentials of Communications (April 30, 2012)
* Emerging Excellence (May 2, 2012)
* Interpersonal Skills (May 3, 2012)
* Lean Six Sigma Training (May 11, 2012)
* Lean Six Sigma Certified (May 6, 2013)
About Me
Gender
Male
Age
35 years
Address
Blk 4 Lot 4 Camella Solamente Brgy. Soro-Soro Karsada, 4200, Batangas City, Calabarzon & Mimaropa, Philippines
Nationality
Philippines
