CURRICULUM VITAE
_____________________________________________________________________________
Menaka Sarkar Ghosh.
Flat no. 1207, Block A,
Aparna Hill Park Avenue,
Chandanagar, Hyderabad – 500050
Mob:-
E-mail: --_____________________________________________________________________________
Career Objectives:
Seeking a Quality Ambience where my Knowledge can be Shared and Enriched. To Upfront Myself to the Changing World of Technology and render my Abilities and Services to the Organization in a most effective way that would be Productive to both the Organization and Myself.
Educational Qualification:
1 Master of Computer Application from G.H. Raisoni Engineering College, Nagpur with an aggregate of 68% in the year 2004.
2 Bachelor of Computer Application from ST. Pious X Degree College, Hyderabad with an aggregate of 71% in the year 2001.
Experience Summary:
Triveni Talent School
Worked as a full time English teacher for high school. Handled VI and VII classes for both general and IIT foundation in Comprehensive and Grammar English. Also handled classes VI to IX for Spoken English. An active member of the school co-curricular activities for the academic year-. Conducted, organized and hosted the annual school cultural activities as well.
St. Rita High and Techno School
Worked as a English teacher for high school. Handled classes VI and VII. Actively participated in all the school educational and cultural programs for the academic year-.
Kantar Operations Pvt. Ltd.
Coding Analyst January 2010 – January 2011
1) Job responsibilities:
1 Coding the responses received from the customers based on the survey done on the
different products of marketing industries.
2 To give appropriate codes for the liked responses received from the survey and
sending the report back to the clients.
HSBC Electronic Data Processing India Pvt. Ltd.
Customer Service Executive February 2006 – May 2008
1) Job responsibilities:
1 Processing daily volumes on CEQURX queue for RSCE.
2 Checking intranet for procedure updates.
3 Conducting daily devotion sessions for the team.
4 Achieved the highest drop rate percentage for the queries.
5 Actively involved in conducting Knowledge assessment tests for the entire process on a regular basis.
6 Monitoring service levels.
7 Motivate team members so that they can respond to a wide range of enquiries in a professional and courteous manner.
8 Doing coordination with the Client for pending cases beyond TAT, ensuring resolution on priority.
9 Taking first level escalation calls and following up with the client for getting the same to be addressed on priority.
1) Significant Contributions:
10 Conducting Dip Stick for the new joinees.
11 Conducting Refresher Trainings.
12 Prepared analysis which was helpful for the process improvement.
1) Achievements:
13 Won best performer of the month award several times.
14 Received Appreciation Mails from Client & Team Manager for the Analysis done which helped in the improvement of Process.
IVY Comptech Pvt. Ltd.
Customer Service Executive August 2005 – January 2006.
1) Job responsibilities:
1 Handling inbound and outbound calls for poker related queries.
2 Reporting the risks happening in the game of poker.
IBM Daksh Business Process Services Pvt. Ltd.
Technical Support Executive October 2004 – August 2005.
1) Job responsibilities:
1 Handling inbound calls - Understanding customers’ queries, analyzing the problem and then giving the appropriate solution for quick book systems over the phone.
2 Monitoring the calls and made reports.
3 Participating in the sessions related to hardware and networking.
1) Achievements:
2) Received appreciation mails from clients.
Software Skills:
Operating System:DOS, Windows, MS-Office, Excel .
Strengths:
1 Proficiency in Internet & Email.
2 Can handle correspondence independently.
3 Very punctual and hardworking.
4 Team player, creative, adaptable, high level of enthusiasm and determination.
Cultural Interest:
1 Active participant in public speaking events and competitions.
2 Regional level player in Table Tennis, School Leader and Cultural Coordinator at college.
Personal Profile:
Name:Menaka Sarkar Ghosh.
Husband’s Name:Biswarup Ghosh.
Father’s Name:Alok Kumar Sarkar.
Date Of Birth:February 03, 1981.
Sex:Female.
Nationality:Indian.
Language Known:English, Hindi, Bengali and Telugu.
DECLARATION
I solemnly declare that the information given above is correct and true to the best of my knowledge and belief.
Place:
Date: Menaka Sarkar Ghosh.
