Melvin Vistro

Melvin S. Vistro 3199 A. Mabini St. Poblacion, Makati City-- Career Overview: Dedicated customer service representative, motivated to maintain customer satisfaction and contribute to company’s success. Core Strengths: Almost 12 years of experience in Customer Service. Fluent in oral and written English. Strong skills in time management, prioritizing tasks, and meeting deadlines. Team-player who can also work independently to deliver required work. Education: Elementary: F. Ma. Guerrero Elementary School,- Pedro Gil St, Paco, Manila, Metro Manila Secondary: Makati High School,- General Luna, Makati, Metro Manila Tertiary: Technical University of the Philippines,- Bachelor of Science in Civil Engineering Ayala Blvd, Ermita, Manila, Metro Manila Work History: Kgb Philippines, Inc. August 2017 – May 2021 20th Floor, Cyber sigma Bldg., Lawton Ave., Mckinley West, Bonifacio South, Taguig City Customer Assistance Advisor (August 2017 – February 2019) I work with both customers their loan and credit card account. I process payments, set up payment plan, request refund. I also handle chat, SMS, and emails from customers. Senior Customer Assistance Advisor (March 2019 – May 2021) As a senior, to answer customer complaints and questions, I must be experts in the products offered by our company, so I took the initiative to master every feature, process and benefit of our services and product. I work with both customers and authorize third parties. I am responsible for handling inquiries, process payments, set up payment plan and log complaints in a timely manner. I also enter refund in Bankline. I was assigned to manage the Collections Callbacks Inbox, which was an opportunity to reach out to customers who cannot call us. I was part of the escalation team and the mentee-mentor program. I also assist my colleagues to help them with their call handling and development. 24/7 Customer Philippines July 2014 - June- Valero Street, Salcedo Village, Makati Consumer and Small Business Collection Specialist I work as a customer service representative in my first year. Then, was moved to back office to handle business to business concerns. I am responsible to work on out-of-stock issues and offer a new resolution. Teleperformance Philippines August 2011- May 2014 EDSA Greenfield, Mandaluyong Billing and Technical Consultant (August 2011 to March 2012) I spoke directly to the customers to provide them with information about their account and address inquiries regarding products and services. I was trained to discuss customer's bill and clarify any disputes or transactions. I was also given an access to process any adjustment necessary on the customer's account, conduct trouble shooting steps to fix any fault on the customer's line, restore and suspend home phone and mobile services. Unwelcome Calls Consultant (April 2012 to May 2014) I provide assistance to customer and authorized third parties or any authorized legal departments to log a complaint and investigate regarding any type nuisance calls that customers are receiving on their home phone and mobile, whether it is a hung up call, threatening call, harassing calls etc. I was trained to trace the numbers of the people who called or dialed the customer’s home phone or mobile number. I was also given an access to block and/or unblock any numbers on their line.