MELVIN G. DIAZ
Email:-
Mobile: -
Landline: -
Skype: melvin_g_diaz
Summary of Qualifications:
9 years experience in the BPO industry (contact centers and recruitment process outsourcing), where 5 years were practiced as a trainer (Communication and Soft Skills, creating and modifying Course Module, training needs analyses, coaching, etc.), before moving up to becoming an HR Manager, and openly exploring to create a path in the home-based field as a virtual employee and/or equivalent. Also, currently freelancing live and recorded sound technician and sound engineering.
WORK EXPERIENCE:
Coalition Technologies (remote)
Recruiter
November 2017 – Present
Evaluated applications sent by applicants to ensure their qualifications for respective positions applied for.
Schedule applicants for interviews via email.
Generate and modify reports via Google Sheets as needed.
KeepTruckin(remote)
Sales Associate
July 2017 – October 2017
Called leads to qualify, inform and inquire plans about the DOT mandate that was implemented on December 2017 and secured the interest of truck owners on purchasing and installing DOT approved devices for their trucks.
Lifespan PT (remote)
Scheduler / Case Officer (US Based client / timezone)
September 2016 - January 2017
Sent out patient cases to respective therapists to provide care for the patients.
Staffed therapists to patients provided by Home Health facilities by text message via MySMS (web-based app).
Replied to queries or follow-ups regarding therapist schedule and availability via email.
Attended meetings via Skype whenever necessary.
Used Google Sheets to track patient – therapist assignments and rate adjustments.
Freelance Recruitment Assistant (Australia and Philippines timezone – depending on client location)
Home-based
April 2014 – Present
Searches for potential candidates via LinkedIn, social media or Boolean as per client's needs.
Screens candidate CV and forward qualified candidates to client by MS Excel or Google Sheets.
Send daily reports to client(s) re screening updates.
Other admin tasks such as going through emails and informing the client(s) of any priority emails.
Freelance ESL Teacher (student nationality and company varies)
April 2014 – Present
Teaches English as a Second Language to foreign students (mostly Asian), depending on their needs.
Lesson plans vary everyday, unless otherwise stated by student, to maintain spontaneity and to train students in fast reaction times in communication.
Provides rating and feedback after each session (each session usually lasts for an hour per student)
Frontline Academic Center
Manager / Freelance English Instructor
June 2013 – Present
Manages tutorial center operation.
Performs administrative tasks such as answering queries about programs offered, etc.
Teaching private or group classes, mostly Filipino adult students that need help with TOEFL / IELTS reviews, Confidence Building and Public Speaking, and others depending on student needs.
E. V. Diaz Brokerage, Incorporated
HR Manager
Mar 2011 - Jun 2014
Took care of general HR tasks such as Labor, Employee and Human Relations, enforcing government forms and requirements, recruitment, information dissemination, monitoring of employee working hours, office equipment, and processing of legal documents and letters as required by the company.
Directly handled payroll, finance, accounting and logistics teams and coordinated with respective departments' POC.
General administrative tasks such as answering queries by email and phone.
Endorsed and assisted employees in entering their information in websites for government compliance (social security, tax ID numbers, healthcare and government housing assistance program).
Alexander Mann Solutions
Recruitment Specialist
August 2009 – January 2011
Recruited post graduate candidates for a position in investment banking for a banking client with branches within the Asia-Pacific region (Singapore, Hong Kong, Japan, and China).
In-charge of reviewing cover letters and curriculum vitae of applicants
Conducted phone interviews to candidates via Skype.
Tele Tech Customer Management, Inc.
Accent Conversational English and GEM (Grammar for Electronic Messaging) Trainer
June 2007 – August 2009
Trained new hires following a specific curriculum created by the company (online via intranet) for specific accounts in aspects of American, Australian and British English language (both verbal and written, as well as their differences and usage), culture and geography.
Worked closely with QA to evaluate calls and coached agents individually or in group sessions as deemed necessary by QA and operations.
Worked on training modules for active agents and created reports based on data provided by operations as per company needs.
Worked with operations supervisors to address employee performance gaps
Performed other miscellaneous duties and assignments as required and as assigned by supervisor or manager (incentive programs, special holiday-related programs, etc).
Worked with operations and clients for training analyses and performed calibration meetings with training team to ensure standard and fair coaching.
Submitted Daily Reports to Training Manager after classes.
Sound Engineer
Freelance
August 2005 – Present
Mixing and fine tuning of both recorded audio files and live performances
Experience using ProTools, Nuendo and Audacity for recorded files, and up to 24 channel mixers for live performances.
One Global Contact Center
Sales Trainer
December 2004 - June 2007
Conducted training about Search Engine Optimization, how it works and how to best “sell” them.
Worked closely with QA to set training standards and call quality.
Coached and trained agents individually on how to improve soft and selling skills based on data collected by QA and operations.
OTHER NOTABLE SKILLS
Typing Speed – Average 90WPM.
Experience using Salesforce, Asana, Slack and other internal CRM.
Advanced ability to troubleshoot hardware and software within the scope Microsoft Windows OS
Intermediate ability to troubleshoot generic Android hardware and apps (4.0 up to 5.1)
Advanced knowledge in MS Office Applications (MS Word, MS PowerPoint, MS Excel), as well as Google Docs.
Fair background in social media marketing via Facebook, Twitter, Pinterest, Google +.
Blogging, familiriaty with Wordpress and Weebly.
Audio editing and Recording Software (Nuendo, Pro Tools, Audacity).
Native English speaker level.
Intermediate level in verbal / beginner level in written Latin-American Spanish.
EDUCATION:
De La Salle University – Dasmariñas
Bachelor of Arts in Communication
1998 – 2002
University of Perpetual Help Rizal
High School
1994 – 1998
CHARACTER REFERENCES
Available upon request
