MELVEE H.GONZALES
CABANATUAN CITY,
NUEVA ECIJA, PHILIPPINES
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SKILLS
Galileo, Worldspan, Sabre and Farelogix
Ticket Booking, Exchanges and Refunds
Midflight Calculation and Fare Rules Interpretation
Excellent in Communication and Customer Service
EXPERIENCE
TTEC Quezon City
RATE DESK SPECIALIST, Oct’20 – Sep’21
Flight Exchanges and Refunds
TTEC Quezon City
TICKETING SPECIALIST III, Nov’19 – Oct’20
Supervisory Calls and Escalations
TTEC Quezon City
TRAVEL SPECIALIST II, Mar’18 – Oct’19
Inbound Calls – Flight Account
TTEC Quezon City
TRAVEL SPECIALIST I, Nov’17 – Feb’18
Offline – Flight Schedule Changes, Rebooking and Refunds
CEVAS Language & Review Center Quezon City
ASSISTANT BRANCH SUPERVISOR Apr’17-Oct’17
OMNI AVIATION Clark Pampanga
AIRLINE SERVICES TRAINEE Feb’2017
EDUCATION
BS in Tourism Management
College for Research and Technology
Cabanatuan City 2013 – 2017
AWARDS
Top 1 Ticketing Specialist III TELETECH JAN 2020
Top 2 Ticketing Specialist III TELETECH DEC 2019
Top 1 Travel Specialist II TELETECH DEC 2018
Top 1 Travel Specialist II TELETECH OCT 2018
Top 2 Travel Specialist II TELETECH SEP 2018
Best in Capstone Project CRT FEB 2016
Best in Tour Promotions CRT FEB 2015
TRAININGS
Galileo GDS Training 2021
Farelogix GDS Training 2018
Sabre GDS Training 2018
Worldspan GDS Training 2017
Airline Passenger Services Training 2017
Amadeus Basic Reservations Training 2017
International Airfares and Ticketing Training 2017
I do hereby certify that the above information are true and correct to the best of my knowledge and belief.
MELVEE H. GONZALES
Aspirant
