Melrick Fortuin

I’m a results-driven Senior Sales and Customer Service Representative with over 15 years of experience across telecommunications, retail, and finance. I specialize in delivering exceptional customer service, driving sales, managing operations, and leading teams. My career has taken me from weekend sales roles to senior-level positions, giving me a well-rounded understanding of frontline service and back-end operations.

Over the years, I’ve worked with major brands including Telkom, MTN, The Foschini Group, and more. I’ve built a solid track record of exceeding sales targets, managing store operations, handling customer escalations, and training staff. I’m well-versed in systems like Microsoft Office, Google Workspace, Zoom, Teams, and a wide range of CRM platforms including Lightspeed, SAP, and Xero.

I’ve often been the go-to person for problem-solving, process improvements, and keeping teams focused on performance and service delivery. Whether handling face-to-face customers, outbound sales calls, or online support, I take pride in staying calm under pressure and representing the brand with professionalism.

I’ve received multiple “Employee of the Month” awards, which I believe speaks to my consistent work ethic, attention to detail, and customer-first mindset. I approach every task with energy, responsibility, and a commitment to helping the business succeed.

Now, I’m looking for online and remote opportunities where I can offer the same level of dedication and skill. Whether it's sales support, admin, virtual assistance, or customer service—I bring reliability, speed, and strong communication to any role I take on. I’m ready to hit the ground running and add value to any team or project that needs a dependable, experienced professional.