EMPLOYMENT HISTORY
Risk Analyst
William Hill Customer Service Phil. Inc (Jan
2020-May 2021)
-Personally handles client concerns
-Customer Profiling
-Transaction checking
-Emailing
-Fraud checking
MELOWYNN
C. PASCUA
PERSONAL PROFILE
I am a Call center agent with over 2
years of experience in providing
excellent customer support. I am flexible
and adaptable. I can do multi tasking.
Basic computer knowledge.
Fraud Analyst
Teleperformance (Jul 2019-Jan 2020)
-Customer Profiling
-Assisting customer in all company products and services
-Reviewing customer transaction
Fraud checking
Customer Service Representative
Teleperformance (April 2019-May 2019)
-Personally handles client concerns thru calls
-Assisting customer in all company products and services
-Ensure customer satisfaction
Customer Service Representative
24/7.ai Philippines (Dec 2019-Jan 2019)
SKILLS & ABILITIES
- Motivated, well-disciplined individual
- Finds joy in assisting others
- Knowledgeable in conversational
English, Tagalog
- Team player
-Upselling and upgrading new products and services
-Assisting customer in all company products and services
-Ensure customer satisfaction
Customer Service Representative
24/7.ai Philippines (Sept 2018-Dec 2018)
CONTACT INFORMATION
Mobile number:-
Email:-Address: BLK 99, LOT 9, JP Rizal St, Brgy.
Rizal, Makati City, 1218
-Personally handles client concerns
-Assisting customer in all company products and services
-Ensure customer satisfaction
EDUCATIONAL HISTORY
University of Saint Louis Tuguegarao
Associate in Hotel and Restaurant Management
(June 2009-April 2012)
CHARACTER REFERENCES
Raymond Talamayan
(Senior Claims Analyst-
Richmond Talamayan
(Financial Auditor-
Alex Apostol Escueta
(Supervisor/Manager-
