Melowin Dela Cruz
$5/hr
Expert in using Xencall, Podio, Google forms, docs, sheets, Excel, Calendar and email management
MELOWIN M. DELA CRUZ
Professional Summary
Dedicated Customer Service Specialist with more than 5 years experience in the field
of Business Process Outsourcing Industry. Focused in maintaining customer
satisfaction. Reliable and resolution driven, with excellent stress and time
management and experienced in detecting fraudulent activities. Familiar with fibre
and copper connection services.
Core Competencies
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Email Management
Calendar Management
Cold Calling
Customer Service
Internet Research
Human Resource Management
Training and Development
Recruitment and Staffing
Risk Assessment
Time and Stress Management
National Broadband Network Technology
Flexible
Service and Goal oriented
Resolution driven
Fraud and faulty analysis
Troubleshooting
Applications and Programs
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Xencall
Sawgrass
Citrix
Zoom
Podio
Google docs and Calendar
Google Forms
Google sheets
Professional Experience
Virtual Assistant
August 2019 to Current
Acts88 – Work at home
- Cold calling.
- Calling out customers from Nevada and Arizona to check if they are
interested in selling their properties.
Customer Service Representative
February 2019 to Current
Concentrix Corp.
- Taking calls to cater billing concerns
- Processing payments
- Balance transfer and Credit line increase/decrease
Customer Service Representative
Sitel Corp.
June 2016 to February 2019
- Taking calls to cater printing machines
- Waving late fees
- Crediting charges if necessary
Recognized as one of the TOP AGENTS of Pitney Bowes.
Account at SITEL for the month of October and November.
Education and Training
Northeastern College - Santiago City, Philippines
April 2016
Bachelor of Science in Business Administration major in Human Resource
Development Management
-Awarded as Top 5 among the top performing students of UPCS in their
Insurance Program with a 98.44% general weighted average.
- Attended seminar for the essence of Human Resource Development
Management leading to Individual Success
- Promoting Social Responsibility in Building Filipino Managers
- Manpower Diversity Towards Progress and Success
- Establishing Career in Human Resource Development Management
Through Enhancement of Competence
- Recruitment and Selection Process
- Leadership Training
- Role of the Bangko Central ng Pilipinas in the Philippine Economy
- Insurance Course Program of UPCS
- Stress Management
