Melody V. Dela Cruz

MELODY DELA CRUZ B S P S Y C H O L O G Y G R A D U A T E CONTACT -- Blk 13 Lot 19 Vista Rosa Soro soro Biñan Laguna Philippines SEMINARS Attended seminar on “Special Attention to Special Children” – conducted by Psychological Society on the 4th day of October, 2010, at the PLMun lobby new building Attended seminar on “Emotional and Wellness Health for Children” at Itaas Elementary School Annex, Southville 3, NBP Reservation, Brgy Poblacion, City of Muntinlupa PROFESSIONAL PROFILE An independent and self-motivated person looking for an position in the any department , where I can utilize the extensive knowledge I have gained during my experience. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. EDUCATION Bacherlor of Science in Psychology Pamantasan ng Lungsod ng Muntinlupa (2007 - 2011) Muntinlupa National High school ( 2003 - 2007 ) Secondary Education Jansen Ville Elementary School - ) Primary Education KNOWLEDGE/SKILLS/QUALIFICATION LANGUAGE English Personal Qualities: Energetic man who is trustworthy, discipline, people-oriented, has a positive outlook towards challenges, self-motivated, fast-learner, and determined. Interpersonal Skills: Can work under pressure, patient and not easily intimidated, a real team player and can relate to others. Computer Skills: Microsoft Offices, Email communication, Data entry, AML verification, Social Media , Kyc verifier ACHIEVEMENTS Outstanding and Honorable Sales effort for “POZZI PRODUCTS” at WILCON DEPOT – HEAD OFFICE. WORK EXPERIENCE January 23, 2023- Present Position: Customer Service WEFUND DIGITAL COMPANY Phnom Penh, Cambodia KYC verifier Analyzing data of customer Determine solutions player accounts Answering queries of player Helping players in their account Review accounts of player Reviewing Game play and transaction of player Analyzing and Reviewing documents of players July 18, 2022 - January 25, 2023 Position: Risk Analyst Ekxinum Inc. (OKBET) Kingston Excell bldg. Lot3 Block 38 Civic Drive Filenvest Alabang Muntinlupa City KYC verification Analyzing data of customer Determine solutions to minimize/ eliminate risk Examine and interpret if account was risk Review other risk factors from customer Analyze financial account lead to fraud Reviewing Game play and transaction of player Analyzing and Reviewing documents of players WORK EXPERIENCE October 07, 2021- July 15, 2022 Position: Risk and Payment Agent BETMgm Entain Manila under 6th Floor Tower 3 Double Dragon Macapagal avenue Pasay City KYC verification Analyzing data of customer Determine solutions to minimize/ eliminate risk Examine and interpret if account was risk Review other risk factors from customer Analyze financial account lead to fraud Email support /CSM Analyzing and Reviewing documents of players October 20, 2019- February 2022 Position: ESC payment officer TRI7 SOLUTION INC. 8th floor Marvin Plaza Bldg. Chino Roces Avenue Makati City. Processing Online Banking Fund in / Fund out Processing Different Chinese Bank / Processing Different Thailand Bank Sending Report in time September 30, 2014 to November 2018 Position: Settlement Specialist OUTWIT INC. 39/F Philamlife Tower 8767 Paseo de Roxas Makati City-/-/- to 33 Processing Online Banking/ Funds in funds out Processing Different Chinese Bank Sending Report to Team leaders Doing daily Report WORK EXPERIENCE October 19, 2018- July 2019 Position: Payment officer DREAM WEALTH Sm South Tower 1, Alabang Zapote Rd. Almanza Uno, Las Piñas City Processing Online Banking Fund in / Fund out Processing Different Chinese Bank Sending Report in time September 12, 2012 to December 14, 2013 Position : SALES CONSULTANT TRIPLE E MANPOWER & GENERAL SERVICE INC. Rm. 206 Padilla delos Reyes Bldg. Juan Luna St. Binondo Manila Tel. No- Assigned to: WILCON DEPOT Assisting Customer Selling Products Encoding Processing Customer Orders Processing Customer Deliveries Handling Customer complaints Calling customer/ Follow up March 6, 2012 to August 2012 Position: SALES CONSULTANT WILCON DEPOT 90 E.Rodriguez Jr. Ave., Ugong Norte, Libis, Quezon City Processing Incoming and Outgoing Reports of customer order Assisting customer and advising for better home structure July 2011 – February 2012 Position: TECHNICAL CLERK BEST ALLIED SERVICES INTEGRATED COMPANY, INC. Unit 207 Civic Prime Building, Civic Drive, Filinvest Alabang, Muntinlupa City Tel. No.:- Assigned to STANDARD INSURANCE COMPANY, INC. Processing Incoming and Outgoing Reports. Processing Incoming and Outgoing Folders. Answering Phone Calls. I hereby certify that the above information is true. MELODY V . DELA CRUZ